Amex Credit Card Complaint

Amex Credit card department,

Identity theft / Fraud / Embezzlement Virginia

- - - - - - # - - VA - SS # - - -/-/1962 American express send me this letter about an account and a request for a second card. I NEED THIS TO BE CLEAR I DO N'T HAVE AN AMERICAN E-PRESS CARD AND AND NEVER REQUESTED AN AMERICAN E-PRESS CARD. someone has stolen my id and applied for a card in my name see attached doc I need for this to be stopped and some - call me at - to get this resolved. i have been on the phone of over an hour and was transferred to - THREE TIMES THEN TO - THEN TO THE - AND NO ONE COULD HELP ME!!!!!!!!