Review and analysis of over 134 complaints against Citibank
Citibank consumers have reported over 134 official complaints related to Balance transfer. Out of the 134 consumer complaints against Citibank, 21% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 34% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Citibank Credit card balance transfer April 7, 2017 - Received transfer balance offer from citicard/citi.com/-, to transfer a balance. Prepared to make a payment and was told by their csr that any payment made will go towards the highest interest charge rather than the 0 % balance transfer. This, in my estimation, allows for credit card companies to continue applying payments as they choose (! ) and allows for the application of several months of accumulated interest that serves in the best interest of the credit card company rather than the consumer! This is absurd! I am to accept that a company that makes as much as citi bank can not offer t... |
Citibank Credit card balance transfer March 26, 2017 - In -/-/2017, I discovered fraudulent activity on my Best Buy branded Visa credit card. I immediately called the issuing company, filed a fraud complaint which went smoothly, the account closed, investigation opened and a new card issued. On -/-/2017 I received a letter that reads " We are writing to inform you that we completed the investigation on your " My Best Buy Visa Platinum account. As a result, we removed the disputed charges and any related fees and interest charges from your account. '' I have since started receiving calls from Citi card services which is the issuing bank for the... |
Citibank Credit card balance transfer March 21, 2017 - Sent credit card balance transfer from - ( Account - ) to Citibank ( $9200.00, Citibank Account - ) and - ( $5700.00 ) on -/-/2017. - posted transfer on -/-/2017. Citibank stated on -/-/2017 that they have not received the balance transfer even after verifying the account information several times. As another example, I sent a - - bill pay to Citibank and it posted in 4 days. - has verified that the Citibank balance transfer was a valid account and it left their institution on -/-/2017. After 13 days, they have not received a notice from Citibank that it w... |
Citibank Credit card balance transfer February 27, 2017 - I took a 0 % interest credit card transfer from my at & t Universal Card. The interest free period was to end - -, -. I set up auto payments to insure the entire amount transferred would be paid off before the interest free period ended. I took a separate second 2.9 % interest balance transfer that is to end - -, -. I inquired with the company that if I did that would it interfere with paying off my 0 % transfer. They advised me if I paid the minimum payment, any amount above would go to my balance that was expiring first. I paid off more than my 0 % transferred amount before... |
Citibank Credit card balance transfer February 1, 2017 - I received a 0 % interest for balance transfer from CITI. After filling up the application and being approved, I proceed to do the balance transfer. Once the balance transfer was completed I received a letter stating the terms of the transfer including a 22.49 % interest fee. I requested a revision of the account, requested evidence of my acceptance of the offer with an interest rate, and CITI is not willing to provide the information.... |
Citibank Credit card balance transfer January 11, 2017 - Go to - In their TERMS IT PLAINLY STATES : APR for Balance Transfers 0 % introductory APR for 21 months from date of first transfer when transfers are completed within 4 months from date of account opening. After that, your APR will be 13.49 % to 23.49 %, based on your creditworthiness. These APRs will vary with the market based on the Prime Rate.a # 1 I opened an account back on -/-/-. # 2 Balance of $890.00 was paid in full back on -/-/- # 3 Ready now to do another 0 % balance transfer and these scammers have removed the offer from my account. Read the above terms : It pla... |
Citibank Credit card balance transfer January 11, 2017 - On -/-/- I notified Citibank by phone of fraudulent activity resulting from a balance transfer check that posted on -/-/-. At that time I was informed there was nothing further I need to do. Citibank representative said I would receive notification of dispute within a short time period, and they would issue a new credit card. On -/-/- I called Citibank again to confirm dispute was in process, and tried to obtain an address to send written notification and I requested a copy of my credit card agreement. After insisting on speaking to a manger so I could be provided the exact addr... |
Citibank Credit card balance transfer December 23, 2016 - - and Citibank opened an account for the - by Citi without my consent. They transitioned the balance from my - - card to that account without approval. I never received a card or a bill for the account. Then they began charging me with late fees and interest. I have contacted them and requested they credit all late fees and interest. They have agreed to credit - charges but would not credit the remaining $75.00 in charges. I have paid the charges for any purchases I have made but not the late fees and interest.... |
Citibank Credit card balance transfer November 27, 2016 - I have an - AAdvantage Citicard because I want to earn miles on my purchases. I recently took advantage of a balance transfer offer to remodel our kitchen and we made a transfer of $15000.00 on -/-/-. The 0 % interest balance is good through -/-/2017. Since then I made my monthly payments to cover my purchases and pay part of the balance transfer. I discovered I was being charged interest and the amount listed on the statements for the balance transfer was much lower than expected. I called Citi customer service to find out what was happening. They said the balance transfer offer s... |
Citibank Credit card balance transfer November 23, 2016 - I have a AAdvantage credit card with CITIBANK. -/-/-, I took a Balance Transfer offer, for which I paid a fee of - % over the amount of the transfer and have until -/-/- to repay the balance transfer without interest. I have since then been paying in full for all new purchases made in the month included in the statement plus an extra amount to repay the balance transfer ahead of the -/-/- interest free deadline. However, CITI is charging an interest over the new purchases made in the month included in the statement because while I am paying in full the new purchases,... |
Citibank Credit card balance transfer October 26, 2016 - On -/-/16 a - - refund check was credited to my Citicard account in the amount of approx $7400.00. This was because our planned cruise had to be canceled I request that a check for the refund be mailed to me on or about -/-/16 I was told that the check would be sent within 5-7 days It is now -/-/16 and I have not yet received my check. My account balance shows a - $7000.00 balance so I know check has not been issued... |
Citibank Credit card balance transfer October 25, 2016 - I had completed a balance transfer with sears credit card last year which expires - -, 2016. I then was offered a couple deferred payment purchase offers in the last couple of months. I am trying to pay off the balance of the expiring balance transfer with no luck. Since the last statement I have made approximately about $1000.00 of purchases which still has n't closed yet, and have made excess payments in order to pay down balance transfer for - -. Now my overrall balance is $100.00 over the total promotional balance offer total, so none of the excess payment money is being al... |
Citibank Credit card balance transfer October 17, 2016 - I recently applied for and was approved for a Citi card after being bombarded with numerous mailings offering 0 % on purchases and balance transfers. I decided to transfer $9000.00 from another card to take advantage of the 0 % interest rate. Well I just looked at my statement and see that Citi is charging me $270.00 as a transfer fee. This is completely misleading and I feel as if I 've been misled. $270.00 is alot of money for someone that is trying to reduce debt and paying for school. On my - credit report I see that Citi has - HARD inquires. They are on -/-/2016 and -/-/20... |
Citibank Credit card balance transfer September 23, 2016 - I have a 0 % APR promotional balance transfer on my credit card with Citicard. In the same billing period, I made additional purchases besides the balance transfer. I paid the minimum amount due from the monthly statement, PLUS the entire amount of the non-promotional purchases. Citicard charged me interest, saying that it was because I had not paid the statement balance in full, including the balance transfer amount. When I referenced the CARD act provisions that say that any amount paid above the minimum amount due must be allocated to the highest interest balance ( i.e. the new purchase bal... |
Citibank Credit card balance transfer September 3, 2016 - I used my bill pay through my personal Bank to pay my credit card bill. I now have - Citibank credit cards because Costco used to require that you use a Costco - card, but they automatically switched those card users to a new account with Costco Citibank, when their contract with - was n't renewed. The start of this problem was actually my mistake- I made a payment of - to " citi cards '' ( because that 's how is shows up in bill pay through my bank ) on -/-/2016. I did n't realize, though that I had selected the wrong citi cards ( since I now have - ), I wanted it to go to m... |
Citibank Credit card balance transfer August 25, 2016 - -/-/-/-/-/2016 Costco switched its credit card provider from - - to Citibank. As a - member with a Costco - -, my credit card balance was transferred to a Citibank Visa card, and a Citibank Visa card account was opened in my name, without my authorization. I was not informed of the balance transfer until approximately two months after the change took effect. I was charged interest on an outstanding balance and a late payment fee. I requested a statement from Citibank to that I could see the itemized charges and dispute the late fees and interest charges since I was never ... |
Citibank Credit card balance transfer August 17, 2016 - Macys turned my account over to a collections agency however my current account is not nor has ever been over due. I requested a replacement credit card when mine was lost in the mail -/-/2015. When Macys sent me my new card they actually created a new account and did not sync my old account balance with the new one, I was not informed of this policy which I am told is for security purposes. There was a outstanding balance of - dollars on my old account that I was completely unaware of. I was getting statements for my new account and did not know that I had an old account that was becomin... |
Citibank Credit card balance transfer August 8, 2016 - I signed up for a citi simplicity card, was approved, and requested a balance transfer from my - - private student - loan for $3100.00 on -, 2016. It was shown as approved by Citibank on - -, 2016. However, it was not reflected on my - - Account. I called citi multiple times and reached out online beginning - - to dispute the charge and have not heard back regarding the resolution. I am currently paying double since I have the balance transfer to citi as well as the - - loan. I tried signing up for this to avoid paying a 12.75 % interest rate and instead I... |
Citibank Credit card balance transfer August 5, 2016 - I have a balance transfer offer with Citibank that expired in -. I plan on paying the entire balance in full. By - -, Citi charged $39.00 to my account. I want to get these fees waived, but have had difficulty in the past doing so with this bank. Been a Citi cardholder since 2012, never made a late payment and my credit is excellent. Recently, I spoke with a Citibank representative. They were able to reduce my interest rate. This happened before the interest charges posted on my account.... |
Citibank Credit card balance transfer July 26, 2016 - Long time cardholder with CITI, no other accounts with them, always 'pay in full ' by the due date, except for a couple of times I forgot and missed by a couple of days, otherwise 100 %. Recently accepted a $ - 'balance transfer ' offer, advertised as - % until -. When next bill comes in, I pay the balance down to $ - and think nothing of it. Next month, same thing, and think nothing of it. This month I check the statement and they 've charged me interest. I call to ask why, and they inform me that " while the balance transfer amount is interest free, you are now charged interest o... |
Citibank Credit card balance transfer July 24, 2016 - This is the letter I sent to Costco : I am a happy, loyal Costco member. At least I have been until now. I have always had my credit card set up to pay my balance automatically in full each month. With the transition to Citi, I got my first bill and I was charged $36.00 in interest. When I called they explained that the balance " did n't transfer properly. '' They agreed to credit my account for the $36.00, but advised me to pay it since the credit would n't appear until my next statement. Except for the waste of my time, that 's all fine. But I do n't believe the explanation. Many smart... |
Citibank Credit card balance transfer July 21, 2016 - My Costco - was taken over by Citi Cards. I have a balance on the card of -. When Citi took the card over, they gave me a credit limit of $3700.00, which put my account into arrears, and they stated I had to pay $1400.00 to put the account into good standing. My complaint is if they did not want to extend more credit to me, they had to give me a credit limit of at least my balance, so as not to put my account into arrears and cause me additional undue stress. Seems like an unfair and deceptive practice.... |
Citibank Credit card balance transfer June 30, 2016 - I had an - - " True Earnings '' card offered through Costco. As part of the - - and Costco " Rewards '' program, I was sent -/-/- a " Cash Back Rebate '' to be applied towards any future Costco purchases. I lost the rebate voucher. I called - -/-/- and was assured that they would credit this towards my bill. They did not. Account balances were transferred to new acquiring company CITI Visa. They did not receive any such notice of voucher and directed me back to -. - refuses to discuss this, stating that as of - - accounts were transferred to CITI. I called ... |
Citibank Credit card balance transfer June 18, 2016 - Dear Sir or Madam, here is the issue I just recently went by dealing with Citi Bank credit card : last week I received an email from - - about opening a new credit card with Citi Bank because I already have some miles with them and they now offered more benefits and I choose to go with it and used my home computer and started on - - website which later transfer my directly to the Citi Bank website so when I filled out all my data online Citi Bank confirmed right away on the same screen on their website that I was approved for $4000.00 credit card and offered 0 % interest on the b... |
Citibank Credit card balance transfer June 7, 2016 - I took a $4000.00 balance transfer from Citi Card. This cost me $120.00 for 0 % interest for 15 months. I continues to make my regular charges to my Citi Card. I made my monthly payment, on time, paying off all my purchases and a little additional. I was charged interest because I did not pay off the full balance of my credit card statement which includes the $4000.00 I borrowed at 0 % interest. They charges interest on my purchases even though I paid off my purchases in full and on time. ... |
Citibank Credit card balance transfer June 6, 2016 - On -/-/- I used a balance transfer check for $650.00 into my Sears MasterCard, from Citibank. There was a $26.00 balance transfer fee, giving me a total outstanding of $670.00. The balance transfer had a 0 % APR until -/-/-. For each month that followed, the min. payment due was $ -/mo., which I paid on time, every month. Sears MasterCard offered a $5.00 statement credit if I switched to paperless billing, so I switched and received my credit on -/-/-. Because the 0 % APR offer expired on -/-/-, I confirmed my total balance due as $370.00, lis... |
Citibank Credit card balance transfer May 27, 2016 - Was a customer of 10 years and apparently they tried to send me a letter about a policy change and they sent it to an out dated address. Today when I called about a new Best Buy ( Citigroup ) credit card for the account I am still making payments on. I am told that the account is closed. They never tried to call me and inquire about the mail be returned. Currently I have to go into a Best Buy location and make a payment because I can not pay online. They said I can apply for another credit card but they will be unable to merge the account so I am still unable to pay online on the old account. ... |
Citibank Credit card balance transfer April 19, 2016 - To Whom It May Concern : I have been a customer of Citi Bank since 2012 and have always paid my balance in full each month except for when I have a 0 % balance transfer offer. I was recently surprised to see various interest charges on my account. I now understand that since the balance was technically not paid in " full '' ( due to the 0 % balance transfer amount ) my account accrued interest on standard purchases. I feel this behavior is a UDAAP violation. The 0 % balance transfer is not beneficial to the consumer if Citi Bank just allocates the interest to standard purchases each month. T... |
Citibank Credit card balance transfer April 17, 2016 - On - -, 2016 I request a - balance transfer to my checking acct. After not having received the transfer a week later, I contacted Citi to find out that a check had been mail instead. I received the check - -, 2016 and deposited the into my B of A checking acct, it cleared the following day. On - -, 2016 Citi did a charge back on my account, took the - back, which spiraled my bk account into a negative balance. After contacting customer service and the exec office of consumer complaints, I 've been told that a stop payment was placed on the check, but no one has answer... |
Citibank Credit card balance transfer April 15, 2016 - I requested a balance transfer from - - made to CITI Cards for account ending -. CITI cards applied the transfer dollar amount of $2000.00 to card ending -. Why was the transfer applied to account ending -? and not -? Please send copies of all monthly account statements for - - - account - ( not including - ) beginning - account opening through - -. ... |
Citibank Credit card balance transfer April 6, 2016 - I initiated a balance transfer over 6 weeks ago with my credit union to pay off my Citi Card account. Citi has subsequently refused to apply the payment. I have been fighting with them for over a month. First they claimed they did not receive the check, when I provided proof that they did ( and deposited it ) they then claimed they could not tie it to my account. When I pointed out that the copies of the check clearly show my correct information they made me send information to payment investigations. Two weeks ago it was confirmed by Citi that the payment was located and would be applied to m... |
Citibank Credit card balance transfer March 11, 2016 - I made a balance transfer of $3000.00 from Citi card to - on - - 2016. Today is - - 2016 and the $3000.00 still show in both accounts. ... |
Citibank Credit card balance transfer January 25, 2016 - In - of - I availed myself of a - % balance transfer offer from Citibank which would come due on -/-/-. In - of - I received my statement which was due on -/-/- and I paid my entire balance due ( which included a the balance of the transfer offer ). I made additional purchases on my credit account on - - ( which would be my - billing date. Although I paid my entire balance in full as of the due date, Citibank applied my payment in full of my - statement to the purchases made AFTER the statement generation thus leaving me a balance on the transfer of... |
Citibank Credit card balance transfer January 12, 2016 - Hello! My name is - - with address - - - - - - Ca -. I have a problem with Citibank Sears Credit Card. They offered me a Zero percent interest balance transfer with a fee that I agreed for the transfer. When I received my statement of account, they started charging me with 3.99 percent APR. When I called the company, they told me that when I encashed their check, it was a 3.99percent APR. I told them based on my coversation with their agent over the phone he offered me he offered me 0 percent APR. They told me 3.99 percent was for longer payment period and and 0 perc... |
Citibank Credit card balance transfer January 11, 2016 - I recently transferred a balance from a high rate card to a 20 month - rate card. Negatively affected my credit score due to low limit on 0 % card, with balance : limit ratio & gt ; 30 %. Nowhere in disclosures is this deleterious credit impact mentioned. Just WRONG! Should be disclosed in information. ... |
Citibank Credit card balance transfer November 24, 2015 - This is a complaint about Citi bank credit card electronic transfer fraud by Citi bank. As of -/-/2015 they issued a payment via mobile transfer from my Nevada state bank account to payoff my credit card account without authorization. My bank reverse the charges, after I notified them and adviced me to contact Citi bank to investigate how and why this occurred. After getting the run around at citi bank they refuse to tell me how this transfer happened. I am attaching a copy of my payment transfer to this credit card for your viewingI thank you for your help and consideration in this matter a... |
Citibank Credit card balance transfer October 22, 2015 - I recently opened an account with citi simplicity and made a balance transfer to - - -. The representative I spoke with, apparently mailed the check to the wrong address. I was told it was mailed on -/-/2015. 10 days have passed, the transfer was still not processed. I kept calling citibank for an update they keep saying it should be posted soon. Today, I called - - - to verify if they have received the check. Still no check up to date, they advised me to ask citibank what address the check was mailed to, because they might have mailed it to a wrong address. So I called... |
Citibank Credit card balance transfer October 21, 2015 - My ex-wife made balance transfers to her individual accounts in excess of $5000.00 on - of my credit cards during the six month period before commencing an action for divorce based upon NY provision that the relationship was irretrievably broken for six months prior to filing the action. These amounts have been charged off on my credit reports and my credit is ruined. I am unable to refinance my property awarded me through NY equitable distribution as a result of these balance transfers. The bank involved says that she was an authorized user on the credit cards, and that I benefitted from... |
Citibank Credit card balance transfer August 15, 2015 - I used - to apply for a Citi credit card. After being approved for an amount, it gave me the option to perform a balance transfer and add an account. I added my - account number and hit submit. Then it said I was idle and logged me out. I do n't know if my mastercard information is safe. I did not get any confirmation email from lendingtree or Citi. Almost seems like a phishing scam. ... |
Citibank Credit card balance transfer August 9, 2015 - Citibank sent balance transfer checks to be used to transfer balances up to my available credit at time of transfer. I submitted a check to 1 of my creditors on -/-/15. I had more than - in available credit. On receipt of the $1400.00 bal transfer check -/-/15, Citibank decreased my credit limit by $5300.00 on -/-/15 & refused to honor the check. They sent out a letter after the fact stating bogus & vague generalized reasons. This is an unfair practice that caused a returned item with the other creditor. I have asked them to stop sending me checks because they are misr... |
Citibank Credit card balance transfer July 30, 2015 - On - -, I submitted an online balance transfer request through the - Mastercard website ( Citibank ) to pay - credit card bills. 3 payments went through as normal, but - is still outstanding. I called Sears mastercard today to find out what is going on, since the amount of the payment ( $2600.00 ) is deducted from my available balance, but has n't paid the other credit card yet. A supervisor there explained to me that the Federal Reserve is holding the funds for up to 60 days '' and that I can call them for more information. I called the Federal Reserve customer care number, ... |
Citibank Credit card balance transfer July 21, 2015 - This is regarding a Citi Cards ( Citi Bank ) deceptive and fraudulent practice. My account was at a - balance and I was offered a balance transfer offer at 0 % interest for about 18 months ( until -/-/- ). I thought that this was a good offer and decided to take it. I read the terms/conditions and called Customer Service no less than - or - times to get clarification on said terms/conditions. I was told that the offer was good for the time period stated and I would not be charged any interest on the transferred balance during that time. The numerous Reps that I spoke to also clar... |
Citibank Credit card balance transfer July 14, 2015 - can not get a transaction listing from Citi. I need a transaction list of my account. The transaction list will show my activity in my account. I believe there is some fraudulent activity, Identity thief or errors in their account receivable and accounts payable. My bank and account will send op to ten years of data, site refuses to send any data. I need to check for fraud to end a dispute I think this is the only way to periodically check for hacking of ID theft, banks and other financial institution seem to readily provide their customers transaction information at any time, why wo n't CITI?... |
Citibank Credit card balance transfer May 18, 2015 - I contacted Citibank about a balance transfer issue and complained about the length of time it was taking to post my transfer. They said because it was a new card it could take 14 days. However, I reasoned, that because they had just borrowed '' from my credit limit from another Citi account, it essentially was not a new card, they basically split - account into -. Meanwhile, this is costing me interest with the account that I am trying to transfer. ... |
Citibank Credit card balance transfer May 16, 2015 - I previously had a Home Depot credit card through Citibank. I used it a few times and paid off the balance and then didnt use it in the past year. Unexpectantly I recently received a bill from them and it appears they have transferred debt from my husbands business credit card to my account. My husband 's business has had difficulty and he has some credit cards he has not been able to pay. However his business debt is not my debt - I use my money to pay the mortgage and food bills. I tried calling the Citiback but they want me to give them my phone number, SS #, or account # just to answer my ... |
Citibank Credit card balance transfer April 12, 2015 - Today, I applied over the phone for a balance transfer to the Citibank - -. While doing so, a few things happened : 1 ) when asking for my phone number, they asked if I authorized them to contact me via phone in various ways, but never told me that I can op-out of being contacted, which they should tell customers, 2 ) after my application was processed, I told them I wanted the credit report that they pulled sent to me. I was transferred to roughly - departments within the Bank, not - employee knew that the FCRA gives consumers the right to get a copy of their credit report wheneve... |