Citibank Credit Card Complaint

Citibank Credit card department,

Balance transfer New York

I signed up for a citi simplicity card, was approved, and requested a balance transfer from my - - private student - loan for $3100.00 on -, 2016. It was shown as approved by Citibank on - -, 2016. However, it was not reflected on my - - Account. I called citi multiple times and reached out online beginning - - to dispute the charge and have not heard back regarding the resolution. I am currently paying double since I have the balance transfer to citi as well as the - - loan. I tried signing up for this to avoid paying a 12.75 % interest rate and instead I am still paying that PLUS paying down a balance transfer -citi has doubled my debt and has not resolved my issue. They also promised a call back from a manager during business days, but instead called on a Sunday left no message and sent an email saying " they tried multiple times to reach me with no response. '' this is causing me financial hardships as i try to juggle these bills and pay for childcare for my son along with additional federal student loan payments that I continue to make monthly. the customer service at citi is atrocious, i ca n't get a straight answer, and I 've been disputing this charge since - - which puts me at - - with no resolution. I am now out - ( inclusive of the balance transfer fee they 've charged me ) and I 'm paying this amount to citi for a balance transfer they never fulfilled.