Citibank Credit Card Complaint

Citibank Credit card department,

Balance transfer California

I had an - - " True Earnings '' card offered through Costco. As part of the - - and Costco " Rewards '' program, I was sent -/-/- a " Cash Back Rebate '' to be applied towards any future Costco purchases. I lost the rebate voucher. I called - -/-/- and was assured that they would credit this towards my bill. They did not. Account balances were transferred to new acquiring company CITI Visa. They did not receive any such notice of voucher and directed me back to -. - refuses to discuss this, stating that as of - - accounts were transferred to CITI. I called back CITI. Their records revealed although yes, - approved per phone call with me to approve credit, later on a supervisor declined the transfer. I have since made several return calls to both - and CITI and each company says it is the other company 's responsibility to address this issue.