Citibank Credit Card Complaint

Citibank Credit card department,

Balance transfer Pennsylvania

On - -, I submitted an online balance transfer request through the - Mastercard website ( Citibank ) to pay - credit card bills. 3 payments went through as normal, but - is still outstanding. I called Sears mastercard today to find out what is going on, since the amount of the payment ( $2600.00 ) is deducted from my available balance, but has n't paid the other credit card yet. A supervisor there explained to me that the Federal Reserve is holding the funds for up to 60 days '' and that I can call them for more information. I called the Federal Reserve customer care number, and they told me that they do not hold any funds ever, and that I can file a complaint with the CFPB. I decided to call the other company -, to see if they received the payment but had n't credited yet. I spoke with someone at - who assured me that they have n't received any payments either by check or electronically, and that the best solution was to


's account number incorrectly ( it 's off by - digit at the end ). Initially, he was saying that could be why my payment had n't been credited yet, however I explained to him that the receiving bank had no record of ever getting the payment in the first place. He said that they had n't issued a payment yet, because they were waiting for the FRB to provide clearance '', and when I questioned it further, he explained that the - needed to give them authorization to send the payment. I continued to question this, because why would the - need to give authorization, when I am giving the authorization to send the payment? He told me that his notes read will be processed & posted after the check clears the FRB ''. I asked him how the check can clear the - when they have n't even issued a check yet, and he said that it was in regard to the FRB giving them clearance to issue the check. I insisted that this did n't make any sense, and he agreed that something strange '' was going on here. When I asked to speak to someone else, he said that there was n't anyone else to speak with. I asked him if he had a supervisor, and he said yes but they were offline '' and I could n't speak with them. I also asked to speak to another department, perhaps one that handles the balance transfers, and he said again that they were offline '' and that I could n't speak with them. There was too much guessing, too much run around, and when I asked him what the next steps would be, he said it 's a waiting game ''. He said that balance transfers can take up to - days, however the confirmation I received when I initiated the transfers said 1-2 business days from today ; however it can take up to 10 business days ''. He told me that it is in the account disclosure, and when I asked him to send me it, he said I could pull it up online. Each employee that I spoke with at Sears Mastercard, -, and the - were pleasant to deal with, however, there is a $2600.00 payment that is still missing and no one can seem to figure out what the problem is. Sears Mastercard blames it on the -, the - says that - Mastercard is lying, and - ( the receiving bank ) has no record of any attempt at a payment.