Review and analysis of over 166 complaints against PayPal
PayPal consumers have reported over 166 official complaints related to Account opening, closing, or management. Out of the 166 consumer complaints against PayPal, 23% were disputed by the consumer (i.e. the consumer was not happy with how PayPal responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against PayPal resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 30% resulted in non-monetary compensation.
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PayPal Bank account or service account opening, closing, or management January 3, 2016 - I went to sign up for a PayPal account and later discovered that I had been signed up for a line of credit. This was not my intention. I monitor my credit and later discovered the inquiry on my report. I immediately called to cancel the line of credit but the inquiry still remains on my credit report. ... |
PayPal Bank account or service account opening, closing, or management January 2, 2016 - First off, I have used paypal for years. I understood the process of buying online with them and I am sure I could provide a history if I had to. When paypal broke off from ebay, something in the process changed. Something in the look of the page changed. I clicked on what I thought was the regular paypal checkout button, finished the transaction as usual, and a couple days later I got a hard credit check notification from -. I checked into it and discovered I had unwittingly signed up for paypal credit. I immediately looked for a phone number for them and cancelled the credit line. They we... |
PayPal Bank account or service account opening, closing, or management December 31, 2015 - When I login to paypal to I keep getting the following messages : PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience. Why is my account access limited? Your account access has been limited for the following reason ( s ) : - -, 2014 : Your ... |
PayPal Bank account or service account opening, closing, or management December 30, 2015 - I got a bill from paypal credit. I never signed for a credit acct. I always use my bank acct. to pay. they want - plus interest. I notified them and their bank 6 times. still getting a bill. ... |
PayPal Bank account or service account opening, closing, or management December 27, 2015 - RE : EBAY ITEM - I am having a problem with the billing for this item. When I checked out at purchase I was given - billing options. I very carefully selected the '18 months, no interest billing option. This is very clearly shown on this auction listing. However, when I received a purchase confirmation from PayPal credit the payment terms were stated as '6 months '. I understand that PayPal credit does not normally currently offer promotional financing longer than 6 months. I presume this was a 'black Friday ' special promotion. That is why I completed the purchased at that time. I h... |
PayPal Bank account or service account opening, closing, or management December 21, 2015 - I was attempting to move money from my PayPal account this morning to my PayPal pre-paid card. This action was unsuccessful though I had funds in my PayPal account. I signed into PayPal and saw a note that the funds in that account were being held and that their system identified another account with a debt. This is the first time I have been told of this and found out not my a formal letter, nor any other communication until I received an email later on this AM. I contacted them concerning this " other '' account and requested that information be provided to be in written form, and requested ... |
PayPal Bank account or service account opening, closing, or management December 18, 2015 - On - -, 2015 - ( PayPal Credit ) made an unauthorized credit history inquiry to EquiFax which negatively impacted my - credit score. I had an established credit line with PayPal credit of over $5000.00 and and at no time did I use anywhere near that amount. There was no reason for the credit history request. ... |
PayPal Bank account or service account opening, closing, or management December 15, 2015 - I opened a Paypal account about 4-5 months, As part of the screening process, I was asked for all my contact, personal and bank information. after my account was approved, Paypal restricted access to my account, pending a review. Again they asked for my info, which was provided and my access was restored. On or About -/-/-, Paypal again restricted my account, this time there is a large amount of money in the account. When I asked them why my account was restricted they refuse to tell me, nor will they provide any information as to why my account can not be used. Paypal sent an email stati... |
PayPal Bank account or service account opening, closing, or management December 13, 2015 - I found out that PayPal has done a credit inquiry. I never intentionally signed up for PayPal Credit. I only signed up for a PayPal account so that I could purchase items securely online. I 've turned down many credit card offers because I heard that the credit inquiries destroy credit. Now my credit has been impacted by an inquiry for credit that I never wanted. ... |
PayPal Bank account or service account opening, closing, or management December 5, 2015 - * I was deceptively enrolled into the PayPal Credit Program without my knowledge. * I requested the Account be closed - PayPal Credit did not close it for 6 months during which more Fees seemed to accumulate. * I was billed erroneously and charged unexplained Late Fees. * I requested and was told I would receive documentation on these Fees at least - times - I received nothing. * Their Collections people called and offered " pay off '' amounts but would NOT issue a letter indicating the " pay off '' would result in the matter being settled. ... |
PayPal Bank account or service account opening, closing, or management December 1, 2015 - I am the executor of my Aunt 's estate and have submitted all necessary paperwork to close her Paypal account numerous times but even though they say the account will be closed in 1-2 business days it has been over a month. I have talked to many supervisors there a number of times with no progress. Since there is no office I can go to in person, I need your help to close this account. ... |
PayPal Bank account or service account opening, closing, or management November 30, 2015 - i order a - on line which the site said ebay and that i can pay with my pay pal account and that my order is protect. on -/-/2015 i get an email from - saying my package was delivered as - so i get home around - and i see no package so i called - and they said the package was passed off to United State Post Office and that they received an email from the post office that the package was delivered. So i called the post office and they tell me the package was left on the front pouch and i told them there was no package left i told them i went back to my camera that i have ou... |
PayPal Bank account or service account opening, closing, or management November 17, 2015 - This email relates to PayPal Credit. I have held a traditional PayPal account for some time. Last month, I paid a bill to - and was offered Paypal as a payment method. With a positive balance in my account, I was under the impression I was paying from my balance. However, 3 weeks later I received a statement and terms and conditions for something called PayPal Credit. This was completely new to me, and not a product - either wanted or was clear I had signed up for. I called PayPal this evening to understand what this was, and was purely told it is something I had signed up for and te... |
PayPal Bank account or service account opening, closing, or management November 10, 2015 - Regarding PayPal account holders. If you see a " hard inquiry '' showing on your credit report score by -/PPC, it is PayPal. I was automatically applied for PayPal credit without consent.I never even considered applying nor did I see anything in writing warning me I was signing up. I have used PayPal ONLY to make purchases, when and ONLY when, I have the correct funds in my banking institution. Because of this " hard inquiry '' by PayPal, my credit score has dropped significantly which really makes me furious as I have worked very hard to be debt free and credit worthy. I will never use Pay... |
PayPal Bank account or service account opening, closing, or management November 4, 2015 - I made an ACH payment to my PayPal account on -/-/15. I have repeatedly called about the receipt of my payment and the status of my account. Although several customer service agents told me they could see the receipt of the payment, the last one told me I would be able to see it on the - - statement. This being - -, I went to the PayPal login page and I was denied access. I spent almost 20 minutes on the call in which I was finally given a new login ( after I was told my account user name was an email account I have n't used for almost 10 years, for example. There was other... |
PayPal Bank account or service account opening, closing, or management October 22, 2015 - PayPal limited my account without warning or reason stating " your account has been limited '' with no oppurtunity for appeal. I have called them nearly a dozen times to get this resolved and no one will give me any information other than " you have violated the terms and conditions '' or " PayPal will no longer to do business with you. '' Since limiting my account, they have held my funds for more than 180 days, despite them saying that 's when I would receive my funds. ... |
PayPal Bank account or service account opening, closing, or management October 22, 2015 - My account was unexpectedly limited and shut down without warning. I contacted PayPal and they said I violated the terms and conditions even though I did not. ... |
PayPal Bank account or service account opening, closing, or management October 19, 2015 - My paypal account was closed and I am still waiting to receive my funds back. ... |
PayPal Bank account or service account opening, closing, or management October 19, 2015 - My Paypal account was shut down and I am still waiting for my funds to be refunded to me. ... |
PayPal Bank account or service account opening, closing, or management October 19, 2015 - I bought something off ebay and was required to go through paypal ( which ebay owns ). I had a previously used paypal account that I had used once a few months ago with no problem. I checked out using that account. With no warning and without asking permission, it put that charge on paypal 's own credit line ( Paypal Credit ). I had never signed up for it, even though I had received incessant email advertisements for it. I was not informed in any way to my email or through any other means of communication that it had been added to that credit line. I only found out because a week later I was r... |
PayPal Bank account or service account opening, closing, or management October 5, 2015 - Paypal closed my account with a $1000.00 balance. They have said that they will take 180 days before I will receive my money back, which seems outrageous. ... |
PayPal Bank account or service account opening, closing, or management September 30, 2015 - PayPal contacted credit bureau without my consent. I want to register a complaint ... |
PayPal Bank account or service account opening, closing, or management September 30, 2015 - I opened an account with PayPal thinking I could get started on doing business with them and I added money to my account using a mycash code, which I guess they do n't really like people using so much but if that was the case why have it as an option to add money? My account has had - credit card chargebacks since - - and I have - open disputes and claims even though the account has only been open for a about a little longer than a month. There is no reason for holding - dollars that I recieved as a gift since - -, 2015. From the research I have done, there is no legal jus... |
PayPal Bank account or service account opening, closing, or management September 12, 2015 - Paypal has froze both my personal and business accounts since -. The only response I have is We would like to learn more about some of your recent transactions. '' I have been on the phone with them multiple times and can not get a straight answer. ... |
PayPal Bank account or service account opening, closing, or management September 9, 2015 - I had an item that I wanted to sell and I used the services that ebay provided. Ebay directed me to set up an account with Paypal so that I would be able to receive payment when the item sold. I accessed Paypal through the ebay page and began to register my bank accounting and personal information. While going through the application process they asked me to verify the small deposit ( s ) that was credited to my bank account as a way of verifying my identity. Paypal also sent me an email stating that they needed to verify my email address as well. In checking my email I noticed several e-mails... |
PayPal Bank account or service account opening, closing, or management September 5, 2015 - Paypal.com signed me up for a PayPal Credit '' account without my authorization for a credit check or establishing a new credit account. ... |
PayPal Bank account or service account opening, closing, or management September 3, 2015 - Paypal has restricted my account, preventing me from making any changes to the account or even closing the account, and preventing any transactions on the account, until I provide a copy of my photo drivers license and recent utility bill. Paypal has refused my verbal and written requests to provide their information security policy and procedures for my review so I can determine if they can be trusted to protect my personal identifying information from hackers or others intruders into their systems. ... |
PayPal Bank account or service account opening, closing, or management September 3, 2015 - Dear sir or madam, This is regarding my - PayPal accounts created in my name : registered email address : -- email address : --They were permanently limited, stating that my account is in violation of PayPal 's own Terms of Service. I tried to explain it to them, but they will not listen and will hold my money for 6 months. At this time I have over $1000.00. in the accounts and I want my money NOW, not in six months. This is my money and I should get it immediately. To me $1000.00. is a lot of money and quite a hardship that they are keeping it. I already filed a complai... |
PayPal Bank account or service account opening, closing, or management August 24, 2015 - Paypal limited my account on - -, and would hold my cash balance of $2700.00 for 180 days. And I was told this action was not appeable. ... |
PayPal Bank account or service account opening, closing, or management August 22, 2015 - Paypal closed my account and is holding the funds for past 4 months. There has been no update what so ever and no one from paypal has got in contacted with me with details on why the money is still with them despite the account being closed 4 months back. ... |
PayPal Bank account or service account opening, closing, or management August 11, 2015 - Pay Pal claims to have sent me an email stating I was violating their terms. I never received the email from them. I purchased My Cash Cards to load on the debit and pay bills and send money to my son to pay rent. They have denied me access to my debit card and when I spoke to a supervisor they said they are holding my money, over $2000.00 for six months! I was given - email addresses and have sent - emails and I have not even received an email reply, How can a company be allowed, legally, to hold a clients money for six months once that company decides they do n't want you as a client... |
PayPal Bank account or service account opening, closing, or management August 8, 2015 - Paypal has illegally seized my funds, without prior written notice or warning, and has not provided any information as to why or offered any recourse to resolve the situation. ... |
PayPal Bank account or service account opening, closing, or management August 3, 2015 - I had been making online purchases with my Paypal - - - card which was linked to my paypal account. I had been loading my paypal balance with the Paypal - card so I can make online purchases. I had sent $50.00 to a friend for his birthday and just performed online shopping as I have done for the past year which was the only transaction which was not typical of my account. I get a notice that my account was permanently limited for violation of T & C and my debitcard was closed. I have been doing online shopping via this method for over a year and was not aware that I was in violat... |
PayPal Bank account or service account opening, closing, or management July 27, 2015 - Is sold an item on Ebay and Paypal charged me a - percent fee but I called customer service and they told me that Paypal does not charge a fee for items sold on Ebay. Ive been a loyal customer with Paypal for over - years and will like if the please have the courtesy of resolving this issue by refunding he - dollars charged fee or I will be selling my items on - again and use - payments and - wallets instead of Paypal. ... |
PayPal Bank account or service account opening, closing, or management July 22, 2015 - Paypal sent me a notice that my account was put on hold because a person with a similar name had a negative balance with Paypal. I called and explained that I was not that person and not responsible for this account. Paypal refused to de-link the other account unless I paid the negative balance. I tried to close my Paypal account, but Paypal will not let me do that until I resolve the other person 's past due balance. This is fraud and most certainly illegal under the laws of the United States. I am not responsible for the debts of another, and I am not willing to allow Paypal to keep my accou... |
PayPal Bank account or service account opening, closing, or management July 19, 2015 - On -/-/2015, I was purchasing a $3.00 item on eBay. I logged into my existing PayPal account, changed my payment method from bank account '' to credit card '', and clicked a green [ Apply ] button. After scrolling through some disclosures, which I assumed were updates to PayPal 's terms, I realized I had just opened a new credit account with a $1000.00 limit! I do not want the credit account or even a credit pull on my credit history. Also, I received an email from PayPal Credit '' saying Thanks for making a purchase with PayPal Credit. '' That is not the payment method I used fo... |
PayPal Bank account or service account opening, closing, or management July 18, 2015 - Paypal limited my account with no choice of appeal or fair hearing. Operating in restraint of consumer rights. It was so bad that it destroyed my means of safety, security, and income online. They left me vulnurable to online predators and thieves. I hope you can address the issue quickly and have this dealt with. Im an ID victim and they just dont seem to care at all. The monopolize the market with competent secure media for financial transactions and chose to dictate the terms in the marketplace. Again operating in restraint of trade. I want my account reinstated without hesitation and equal... |
PayPal Bank account or service account opening, closing, or management July 8, 2015 - I had an unauthorized inquiry into my credit from PayPal Credit. I have since called PayPal Credit to remove the account. It was opened based on a former address. -/-/2015 Date of Inquiry : -/-/2015 Business Name : - Address : - - - Phone : - ... |
PayPal Bank account or service account opening, closing, or management July 8, 2015 - I have received - emailed bills from PayPal Credit '' 'Pay me later '. I never signed up for any account with PayPal Credit. '' On - -, 2015 they emailed a bill for what may heve been a legitimate charge from my regular PayPal account, but they were unable to tell me what the charge was for or who made the charge. Today I received another bill for $24.00 for late charges '' on this account which was closed and paid in full on - -. I called them to inform them that I never applied for an account, did not want -, and closed all activity on - -. ... |
PayPal Bank account or service account opening, closing, or management June 27, 2015 - I opened a paypal account in 2003. Since the period, paypal has updated its terms of service frequently with extreme anti-seller provisions, without any acceptable disclosure, and without my permission/consent per the e-sign act. I recently became aware that in some cases, these clauses include provisions stipulating that I have to sue them in a court in -, that I have to give sellers 180 days returns, waive my rights to representation with card issues, and that they have the right to charge me money and forward my information to 3rd parties even after I have closed my account with them. I ... |
PayPal Bank account or service account opening, closing, or management June 26, 2015 - PayPal closed my account due to me disputing transactions I did not authorize. They even closed my friend account because he was allowing me to use his account. They will not let me re-open it at all or create another account even after I verify my identity and verify I did not authorize those transactions. I have tried reaching out to higher departments but it is all the same no one will help me. ... |
PayPal Bank account or service account opening, closing, or management June 9, 2015 - I was completing a purchase using Ebay. I tried to pay using my PayPal balance as I usually do and was asked for verification information. Upon completing the verification process and accepting the terms of service ( which I mistakenly thought were updated terms for using PayPal ) I was told that I had opened a $5500.00 line of credit with PayPal. I did not want this and promptly called and closed the line of credit. This same thing happened to a friend, so it seems clear to me that they are trying to trick people into opening lines of credit. I am very frustrated and thankful that I caught ... |
PayPal Bank account or service account opening, closing, or management June 3, 2015 - I found a credit inquiry on my - credit report from -. After doing some checking I found out it has to do with Paypal. I do have a Paypal account but have never asked for any type of credit card or account with them. This inquiry was done completely without my knowledge and/or consent. It brought my rating down by - points. ... |
PayPal Bank account or service account opening, closing, or management May 20, 2015 - Pay Pal created a credit service on me without my permission. I found out in - of this year that something that I had purchased online using Pay Pal and thinking that it was on the Bill Me Later '' system, I 'd get a bill for it and pay it. They created a new credit service and I never heard anything about it until I was going into debt collection, now I owed fees. I paid the amount and the fees at that time. Then again I bought something on-line and used my credit card, so I thought. Pay Pal apparently could n't collect from that credit card so they charged that Pay Pal credit again and a... |
PayPal Bank account or service account opening, closing, or management May 20, 2015 - I have a PayPal account, which I will never use and I want it removed/deleted/deactivated, etc. I 've been trying since - 2014 to delete my PayPal account myself without success. I have contacted PayPal a number of times to ask for PayPal 's assistance in deleting/removing/cancelling my account with no success. That leaves my financial information out there for whomever might be looking around to find. I also had a PayPal - which I was able to cancel that account but the PayPal - account is still linked to my PayPal account and of course my address appears on the statements which resi... |
PayPal Bank account or service account opening, closing, or management May 13, 2015 - Last -, Paypal placed a limitation on my account and blocked my access to my balance. They said that they can hold my balance up to 180 days. Now 180 days have passed, they still hold my money and refuse to return to me. ... |
PayPal Bank account or service account opening, closing, or management May 3, 2015 - I have tried several times to remove a checking account and debit card from my Paypal wallet. Every time I try to remove either, I receive these errors : Sorry, you ca n't remove this bank account because of a pending transaction. Please try again later '' or Sorry, you ca n't remove this card right now. Please try again after all transactions have been processed. '' There are no pending transactions, and my last transaction was over - weeks ago. I have been trying to - out this checking account in order to close it. I added my new checking account to my Paypal wallet, but the automati... |
PayPal Bank account or service account opening, closing, or management April 27, 2015 - I attempted to make a payment using my mobile PayPal account on my phone. When I thought I had sent the payment I was enrolled in the PayPal Credit program and the very small payment ( appr $22.00 ) was paid by a pre-approved '' PayPal Credit. I would n't have even know I was enrolled unless I had received an email Congratulating '' me! I NEVER intended to enroll and there was no - verification step to confirm I wanted to. The problem is, I am in the process of securing a mortgage and trying to maintain a high credit rating. PayPal through this process has submitted a hard '' credit ch... |
PayPal Bank account or service account opening, closing, or management April 23, 2015 - PayPal limited my account and then closed it within 24 hours without providing any documentation for why they are closing the account. They are also holding my funds ( $ $650.00 ) for 180 days before even telling me how I can get them back. They are refusing to respond to my emails/questions as well as refusing to deposit my funds into my linked checking account. I find it completely unacceptable that I would have to wait 6 months to collect the money that is in my account. ... |
PayPal Bank account or service account opening, closing, or management April 23, 2015 - Paypal restricted permanently my accounts with them. I understand it is their business decision to not do further business with me but they are withholding my funds for 180 days before they release them. Upon contacting Paypal I was informed that this policy was due to potential charge backs / transaction disputes that may occur due to use of credit card and that the provision was part of their user terms and conditions. Paypal User terms and condition state that : '' - Actions by PayPal - Restricted Activities. ( ... ) e. We may hold your Balance for up to 180 Days if reasonably needed to ... |
PayPal Bank account or service account opening, closing, or management April 21, 2015 - I just signed up for a PayPal Account in - 2015 and used it for about 3 months then i got a email that my account was on hold. I called in and they informed me that i have - other accounts that have negative balances - over $6000.00 and the other almost $3000.00. I am a victim of identity theft previously so i informed them of this and they told me to fax the information in. So i called FTC to get the affidavit sent to me with the pay pal accounts added to the list of accounts opened without my knowledge. I sent the information to papal and got denied - times and appealing. I w... |
PayPal Bank account or service account opening, closing, or management April 21, 2015 - I Am - - -, - -, - - T- - -My SS # is *********** - DOB - - - -On -, Paypal Notified me that they were TERMINATED MY DEBIT CARD FOR NO REASON, A VILATION OF COMAONY POLICY ( THERE IS NONE ) after 17 Years and I have paid - in fees to them for processing my payments, I have NO UNSOVED DISPUTES AND THEY LISTED - -all of which I refunded after I found out they were CONVITED CRIMINALS - COmoany Policy, I am a 10 Year - - and - int he Texas Secreatry of - - I also have a Texas Credit Organazation - and - Texas Insurance Licence - - -... |
PayPal Bank account or service account opening, closing, or management April 20, 2015 - PayPal limited my account and then closed it within - hours without providing any documentation for why they are closing the account. They are also holding my funds ( $1400.00 ) for 180 days before even telling me how I can get them back. They are refusing to respond to my emails/questions as well as refusing to deposit my funds into my linked checking account. I find it completely unacceptable that I would have to wait 6 months to collect the money that is in my account. ... |
PayPal Bank account or service account opening, closing, or management March 20, 2015 - Paypal blocked my account because I signed in from a foreign location. I am a - and am abroad almost all the time. I called their resolution center several times, answered all the security questions successfully, and reset my password. All to no avail. In frustration, I asked that my account be closed and that my credit balance of $93.00 be returned to my bank account on record ( it is the same account I have been using for years ). In true - fashion, paypal refused to close my account because it is blocked ( by them ) and referred me back to their resolution center which was unable to... |