PayPal Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

PayPal Bank account or service department,

Other bank product/service Account opening, closing, or management Pennsylvania

Paypal restricted permanently my accounts with them. I understand it is their business decision to not do further business with me but they are withholding my funds for 180 days before they release them. Upon contacting Paypal I was informed that this policy was due to potential charge backs / transaction disputes that may occur due to use of credit card and that the provision was part of their user terms and conditions. Paypal User terms and condition state that : '' - Actions by PayPal - Restricted Activities. ( ... ) e. We may hold your Balance for up to 180 Days if reasonably needed to protect against the risk of liability or if you have violated our Acceptable Use Policy ; '' I find that the period of - is unreasonable in this circumstances because : - There is no risk of liability - my existing balances were from transfers from other users which loaded their accounts with Paypal MyCash which, according to Paypal terms and conditions, are non-refundable ( hence, the risk of liability from Paypal is non-existent ) - I am not involved in any prohibited activities described in the acceptance user policyI wish for Paypal to refund me -, which is my existing balances across my accounts. Reference numbers : - - - - -

PayPal customer in Pennsylvania
Apr 23, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

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(408) 967-1000
2211 N 1st St
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