PayPal Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

PayPal Bank account or service department,

Other bank product/service Account opening, closing, or management Ohio

I attempted to make a payment using my mobile PayPal account on my phone. When I thought I had sent the payment I was enrolled in the PayPal Credit program and the very small payment ( appr $22.00 ) was paid by a pre-approved '' PayPal Credit. I would n't have even know I was enrolled unless I had received an email Congratulating '' me! I NEVER intended to enroll and there was no - verification step to confirm I wanted to. The problem is, I am in the process of securing a mortgage and trying to maintain a high credit rating. PayPal through this process has submitted a hard '' credit check on my credit report which could hurt my credit rating as well as my ability to secure the loan!

PayPal customer in Ohio
Apr 27, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints4/20135/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalAccount opening, closing, or management1.2%58.4%10.2%30.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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(408) 967-1000
2211 N 1st St
San Jose CA 95131
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