Review and analysis of over 37 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 37 official complaints related to Rewards. Out of the 37 consumer complaints against JPMorgan Chase & Co., 32% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 32% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card rewards January 12, 2017 - I got an advertisement from Chase about opening a - brand credit card. The offer was to get bonus miles if you spend a certain amount on the card. So I applied and spent the minimum, but now they 're refusing to honor the agreement. They claim I was under a different offer with a higher minimum. Never was this disclosed! they did a fraudulent bait and switch to induce me to sign up for this card under false pretenses... |
JPMorgan Chase & Co. Credit card rewards January 6, 2017 - As part of a $390.00 annual fee, the - Rewards card through Chase bank offers certificates for 2 free night stays. I attempted to use them on three different occasions and was told that there were no rooms available for free night stay. On each occasion there were the least expensive rooms available at the property but was told the free nights were unavailable. On two occasions, the city I was attempting to book a room had - - hotels but rooms for free nights were unavailable at each, so I really attempted to use the certificates a - different hotels. I feel like this has been cl... |
JPMorgan Chase & Co. Credit card rewards January 4, 2017 - I have been an account holder with JPMorgan Chase Bank, N.A., since -/-/- when I applied for the Chase - credit card, a cashback rewards credit card which is popular among young people like myself. After doing extensive research online and considering multiple options for a rewards credit card to open, I settled on the Chase - because of an offer which I found posted on JPMorgan Chase Bank 's website, & lt ; - ;, as well as throughout the internet on various forums. This offer, as stated on Chase 's website, is as follows : " $150.00 Bonus after you spend $500.00 on purchases... |
JPMorgan Chase & Co. Credit card rewards December 28, 2016 - I tried to use my rewards points on Chase 's website to book travel. The website did not work - it continued to say that there was an error on the page, even though no error existed. I called Chase - separate times. Each time, I was placed on a long wait and transferred to a " supervisor '' who never answered the phone. The Chase employee with whom I did speak said that the website bug is a known issue and " happens. '' I am unable to redeem my points because the website is broken, and no one assists me on the phone. I speak with one Chase employee who then ostensibly transfers me to someo... |
JPMorgan Chase & Co. Credit card rewards December 19, 2016 - I applied for and received on - -, 2016, a Chase Sapphire Reserve credit card. A benefit of the card is that I receive a $300.00 annual credit for travel charged to the account. I called Chase prior to the close of my first statement and was advised that any travel charges thru -/-/16 was eligible for the 2016 credit. When I tried to use the 2016 credit after the close of my - statement I was n't able to do so. I was advised on a call to Chase that I that I had been provided with misinformation on my first call and in fact only travel charges through the close of the - 2016... |
JPMorgan Chase & Co. Credit card rewards December 16, 2016 - As a Chase - - - Visa card holder, I was solicited by Chase around the - to invite my friend/family to apply the same credit card. I was promised for each approved Visa card, I 'd get - - - miles. I gave my fiance 's name and her email to Chase. And soon after, she started to get a few emails from Chase ( She had never done any business with Chase before. ). She used one application form from Chase with my - mileage number ( - ) on it to apply and got approved for her Visa card. But the - miles as my reward have never come. I started to call Chase in early - an... |
JPMorgan Chase & Co. Credit card rewards December 9, 2016 - I applied for the Chase - - credit card which was opened on - -. As part of this account opening I was to receive a $300.00 travel credit for each calendar year which must be included on in your last billing cycle for that year. On - - and - I made travel related purchases to ensure I received the full benefit. Chase decided to only reimburse me for the purchase on the - informing me they has predetermined my close date would be the -. This was not documented anywhere on the opening credit card documentation, and was not available to me on their website. I was not ... |
JPMorgan Chase & Co. Credit card rewards December 9, 2016 - Chase Ink credit card advertises - points for every $1.00 spent on wireless services. On -/-/2016 I made - transactions to pay - bills. $21.00 and $2100.00 Chase did not award me - points as expected. Upon complaining Chase claims that it is due to the way payment gets coded. This isnt something Chase explains to customers. I think this is a clear case of FALSE advertising and UDAAP Violation. I would like CFPB to help me solve the issue and get me the points I deserved to get in the first place.... |
JPMorgan Chase & Co. Credit card rewards December 4, 2016 - I have a Chase - credit card and I attempted to redeem my points for holiday air travel. The Chase - -, ( where one redeems points ), failed to purchase the flights as requested. By the time we ( my husband and myself ) discovered their failure, bookings were more expensive and there were fewer available flights. We called Chase - - at least three times and spent approximately three hours to resolve this issue. Despite the supervisors ' repeated assurance that they would call us back with information they also failed to do that. When I called Chase to register a complaint I was ... |
JPMorgan Chase & Co. Credit card rewards November 29, 2016 - I signed up for Chase - - in response to an advertisement indicating - points on - - ' frequent flyer program if I spend $2000.00 within 2 months. However, i never received that - points. when i called Chase to inquire about my point status, they told me it takes 3-4 months to update in the system. So I called back a month later ; Chase told me that my account actually was n't set up to receive that offer but instead it was $200.00 credit and - points, which was COMPLETELY DIFFERENT FROM THE TERMS OF THE DEAL I SIGNED UP FOR. Chase also told me that since i called back... |
JPMorgan Chase & Co. Credit card rewards November 23, 2016 - I applied for a Chase Freedom Card that pays 1.5 % back and was turned down for down for the card for some reason. I called Chase on - at - and spoke to a representative. I specifically asked the lady if I could change - of my current credit cards over to the new Chase Freedom Card and still get the $150.00 credit applied to my account if I spent $500.00 or more in the first 3 months of having the card and the lady told me I could. Chase then mailed me the new card and I in fact spent $500.00 and more in the first 3 months. Around -, I called Chase to find out Why I never go... |
JPMorgan Chase & Co. Credit card rewards November 23, 2016 - I have a Chase Amazon Rewards Visa. I placed an online order with a combination of points, credit card and gift card visa. There was an issue, so I cancelled the order within minutes of placing it and then placed a new order. Chase deducted rewards points for - orders - - for the cancelled order, as well as - points for the new order. They refuse to credit the points back for the cancelled order, blaming -. This is not on - 's end. - never made a charge, they actually never fully charge until an item ships. I had no trouble using my 3rd party gift Visa on the replacement ... |
JPMorgan Chase & Co. Credit card rewards November 21, 2016 - Almost a year ago I received a solicitation from Chase Bank to get their - - - credit card. The reason I got the card was a feature where the cash rebate of generally 1 % was increased by 25 % if used to purchase travel. I accumulated about $1800.00 in travel benefit. I checked on-line a few times and was able to use their on-line system to find hotels and flights, but did n't actually use it because the cost of particular hotels was higher than available through -. Nine days ago I decided I should use the travel purchase feature. However, each time I tried to get on-line over a ... |
JPMorgan Chase & Co. Credit card rewards November 19, 2016 - I received an offer from Marriott for a Marriott Rewards Visa card from Chase ( see Postcard attached ). I applied, as directed, on website MarriottRewards.com/-Points. I printed the offer details from the website ( see - - Visa Offer description attached ). I was approved and received a Welcome to My Card email from Marriott ( attached ). As you will see from the attached documents, the offer included - Marriott points after $3000.00 in purchases during the first 3 months, as well as - points for adding another authorized user. I fulfilled the $3000.00 requirement, and expe... |
JPMorgan Chase & Co. Credit card rewards November 18, 2016 - I received an email from Chase bank to apply for their new Ink business card and i will get - bonus points I applied, and they denied the application because i have too many cards. If that is the case why did they send me an email inviting me to apply, and wasting my time?... |
JPMorgan Chase & Co. Credit card rewards November 9, 2016 - I have been a Chase - preferred customer since -. In the middle of -, - I became aware of the new Chase - reserve card. I simultaneously closed my - preferred card account and opened my - reserve card account. At the time I believed that my accumulated points, worth close to $2000.00, would be rolled-over from - account to the next. Recently ( -/-/- ) I received a notification that this is not the case and I will lose the - $2000.00 in cash value. I find this extremely disturbing because : 1 ) it seemed intuitively obvious that I would want the points ... |
JPMorgan Chase & Co. Credit card rewards September 15, 2016 - On - -, 2016, I applied and was approved for a Chase credit card. The terms of my sign-up bonus were : " - - with a required $2000.00 spend in the first 3 months. '' On - -, 2016, I contacted Chase via Secured message asking them to change the terms of the sign-up bonus. I found a sign-up bonus that works better for my goals. The new terms were : " - bonus - after the first $2000.00 in purchases within 3 months of approval, - bonus - after $10000.00 in purchases within the first year, - bonus - after $20000.00 in purchases within the first year ''. O... |
JPMorgan Chase & Co. Credit card rewards August 24, 2016 - Background : This is regarding a credit card I recently was approved for. It comes with a a sign up bonus if a minimum spending requirement was met within first 3 months go account opening. Situation : According to the Chase representative, the window of minimum spending requirement begins the day your card is approved, but you do n't actually receive the card for 7-14 business days, unless expedited. Hence you actually get less than the 3 month period to spend that $4000.00 to get sign-up bonus. I currently have particular reason to spend money towards an upcoming vacation, which can sub... |
JPMorgan Chase & Co. Credit card rewards August 13, 2016 - -/-/- I 've received multiple offers for a - - - Card with a sign-up bonus of - miles after I spend $4000.00 in the first three months of account opening. As I 've tried to apply via the - website the sign-up bonus was showing as - miles, so I 've called the Chase customer support number and the representative re-assured me that I 'll receive the - miles, as long as I apply with his support via phone and request the miles to be credited after I meet the spending limit. I 've applied, and met the spending limit before the initial 3 months, -/-/-. It has been ove... |
JPMorgan Chase & Co. Credit card rewards August 8, 2016 - I applied for a Chase - - - credit card in - 2016. The offer I applied for was for - - miles after $2000.00 spend in the first 3 months. Shortly after applying, I saw there was a - - miles bonus after $3000.00 spend in the first 3 months. I contacted Chase to match the offer. They responded that they were able to extend the offer to me, if I increase the minimal spend from $2000.00 to $3000.00. I accepted their offer. After putting the additional spend to meet the new $3000.00 minimum for the - bonus - miles, I messaged Chase to process the additional ... |
JPMorgan Chase & Co. Credit card rewards August 2, 2016 - Prior to signing up for the Marriott Chase Premium credit card, I spoke with a customer service representative to discuss the terms and conditions of the credit card. I was told on the call that the $85.00 annual fee would be waived the first year. Upon reviewing my statement, I was charged $85.00 for the annual fee on -/-/2016. This is approximately 1 month after receiving the card. I call customer service again and spoke with a supervisor who told me that i was given the incorrect information and that the annual fee is required and not waived. I told them that i was misled and they sai... |
JPMorgan Chase & Co. Credit card rewards July 27, 2016 - I have the - - - - credit card. I keep getting email and mail marketing pieces saying I can get - bonus miles if I refer a friend to open a - credit card, and the friend will get - bonus miles. TWICE I have attempted to submit my husband 's email address into their online form, which is supposed to prompt - to contact him to open his account. He has NEVER received any information about how to open his account. If I call - they say it 's related to the credit card and they ca n't help me. If I call - they say they ca n't help me because they have n't received the r... |
JPMorgan Chase & Co. Credit card rewards June 30, 2016 - -/-/-, I received an email offer which stated if I used Visa Checkout with my Chase Freedom Card, I would receive a $15.00 credit if I spent at least $15.00. I registered with Visa Checkout and made a Best Buy purchase through them on - -, -. It posted on my statement on -/-/-. I have never received the $15.00 credit. I have called both Chase Credit Card services and Visa Checkout directly to try and resolve the issue, but I keep getting the runaround from the customer service of both companies. Each company tells me to call the other. I even direct messaged Chase ab... |
JPMorgan Chase & Co. Credit card rewards June 22, 2016 - After I applied and was approved for the Chase - - credit card with a - reward mile sign up bonus, Chase or - sent me an offer with a larger bonus and a larger corresponding minimum spending requirement. Chase first send me a letter saying they had revoked the original bonus offer. I spoke with a Chase representative via Secure Messaging regarding the letter and they informed me that it was an error. I then asked about the availability of the larger sign up bonus if I were to meet the larger spending requirement. The representative informed me that I would receive the larger bonus ... |
JPMorgan Chase & Co. Credit card rewards June 21, 2016 - To Whom It May Concern, My name is - -. I have Chase Freedom credit card from Chase Bank. The Chase Freedom credit card comes with a card holder benefit that you can earn 5 % cashback bonus on certain spending categories each month offered by the Chase Bank. I have signed up the 5 % cashback bonus program for -/-/- that includes spending at Supermarkets -/-/-. I have - Chase Freedom credit cards and I have always signed them up at the same time. Under the impression that I am eligible to earn 5 % cash back on spending at the Supermarkets, I have used one of Chase Freedom c... |
JPMorgan Chase & Co. Credit card rewards June 20, 2016 - Received offer to earn additional - % Rewards Bonus for Being a Valued Cardmember ( footnote ) through - -, 2016, on my cardmember page at amazon.com. - % Rewards Bonus : You will earn a - % Monthly Bonus on all new points earned with your Amazon.com Rewards Visa card through - -, 2016. Your bonus points are calculated each billing cycle based on the total points earned during that billing cycle. Points earned in a monthly billing cycle are generally available to be used at the beginning of the next billing cycle ; bonus points earned on Net Purchases, made near the end o... |
JPMorgan Chase & Co. Credit card rewards June 18, 2016 - Dear Sir/Madam : I wrote the following letter to Chase through their online submission system about a week ago and did not hear back from Chase at all. " I opened a - card with - bonus offer and after receiving the card within a week or so I received a better offer - spending $3000.00 within the first three months and get - bonus miles. I contacted Chase immediately to see if Chase could honor this offer and I was guaranteed to received the additional - bonus miles after spending $3000.00. I called on - -, and the first customer representative refused to do so giving the... |
JPMorgan Chase & Co. Credit card rewards May 27, 2016 - I have a Chase - Visa credit card, which I 've had for a few years now. On the card anniversary, Chase promises to give the cardmembers a hotel award night, which is placed in the cardmember 's - account. My anniversary was some time in the fall of -, and I did not receive my hotel award. I did n't realize that my award was missing until - of -, at which time I called both Chase and - on various ocassions asking for my hotel award. - companies blamed the other company for the issue, but eventually Chase sent me a letter indicating that I should have my award within 10 busi... |
JPMorgan Chase & Co. Credit card rewards May 13, 2016 - Hi! My name is - -. I got a British Airway visa card in -, -. When I opened my account, I thought I would get a travel together ticket if I spent more than USD - within a year. And I have already spent more than USD - now. But I did n't receive my travel together voucher, so I checked the website and found out that the requirement was within a " calendar year '' instead of " a year ''. But I opened my card in -/-/-, there were only less than three months left in -. And I spent more than USD - before - -, -. I think it was very close to the requirement, USD... |
JPMorgan Chase & Co. Credit card rewards May 1, 2016 - I am refiling a claim due to lack of response to my dispute to the credit card company 's response and lack of response on - -, -. I received acknowledgement from Consumer Financial Protection that my response was received. However, I never received any acknowledgement from the credit card company, and it has been nearly one month since I submitted my dispute. So after I applied for the - - credit card, I finally learned that the - - rewards program was enacted in -. Even though I inquired repeatedly about my rewards balance and the percentage of return, the customer ... |
JPMorgan Chase & Co. Credit card rewards April 5, 2016 - I applied for a chase marriott rewards card the was supposed to come with a - bonus points after spending $3000.00 in 3 months. Chase sent the card to me and let me spend $3200.00 dollars then 6-8 weeks after sending me the card I was told I did not qualify for the bonus. I should have been told when I got the card that I would not be getting the bonus or denied the card in the first place. I was mislead and this needs to stop. ... |
JPMorgan Chase & Co. Credit card rewards March 29, 2016 - I applied for a Marriott rewards business card from Chase bank because they offered - points as a sign up bonus. In the fine print it stated that the bonus would not be given if I had had this card in last 24 months. I assumed that if I had this card in the last 24 months my application would be denied but it was approved so I thought I would be getting the bonus. --8 weeks later after I had already spent - dollars to get the bonus they told me I had did not qualify for the bonus. Chase should make it more clear in the application that someone could receive the card but not the bonus ... |
JPMorgan Chase & Co. Credit card rewards March 14, 2016 - When I applied for the - - - - and was approved - -, -, I was under the impression I was receiving rewards points. I am - and rely on Customer Service representatives to relay to me accurate information. I have called in to inquire about the percentage based on - - and non-- purchases that I would receive in rewards points. I have called to inquire about my rewards points balance. I have called to inquire when this program began if it did n't exist in - like they now claim. I signed up for the program - -, -, and -, a supervisor out of - -... |
JPMorgan Chase & Co. Credit card rewards March 9, 2016 - On - - I contacted your service center to learn how I might re-instate my expired miles. I was told that I could pay $500.00 OR I could apply for a Chase - Mileage credit card and if I was approved for a credit card I could enroll in the Knowledge Plus Challenge and would be credited with $500.00 that would be applied to reinstate my miles. Since - " noticed '' me at the beginning of that call that it would be recorded, I also recorded the call. I have a copy of that call that I can forward at your request. I applied and received immediate approval for the credit card. When I a... |
JPMorgan Chase & Co. Credit card rewards March 1, 2016 - On - -, 2016, I tried to make a reservation at the - - -. I was offered a $50.00 credit if I applied for the - Credit card which is through Chase Bank. The credit card application asked for my social security number, annual income, and employer. I was approved within minutes. I went back to use the - Rewards Card to pay for my reservation and was unable to use it because I did not receive a number. I had the last - digits only. I called Chase Bank and was told they would not give me the card by phone and I would have to wait for it to come. That meant that I could not... |
JPMorgan Chase & Co. Credit card rewards February 29, 2016 - I was an account holder of the Chase - Visa card. One of the perks is that you receive Marriott Gold Elite Status as long as you spend $10000.00 in an account year. I met that requirement for -/-/-, and received Marriott Gold Elite Status -/-/-. I spoke with a Chase account rep -/-/- who confirmed I may close my account and not lose the status. I closed the Chase account, and lost the status. ... |
JPMorgan Chase & Co. Credit card rewards February 2, 2016 - I applied for a chase freedom credit card ( about 6 months ago ) under a promotion where they were offering a $200.00 bonus if you spent $500.00 or more within the first 3 months. I fullfilled my obligation for receiving the $200.00 bonus, however, Chase refuses to give me the full bonus. They say the $200.00 promotion was no longer valid, even though the $200.00 promotion was still available online and at no point when I opened the account did they tell me the promotion was invalid or had expired. I have tried to resolve the issue with Chase by sending them - letters ( -/-/... |