JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards Minnesota

I applied for the Chase - - credit card which was opened on - -. As part of this account opening I was to receive a $300.00 travel credit for each calendar year which must be included on in your last billing cycle for that year. On - - and - I made travel related purchases to ensure I received the full benefit. Chase decided to only reimburse me for the purchase on the - informing me they has predetermined my close date would be the -. This was not documented anywhere on the opening credit card documentation, and was not available to me on their website. I was not informed of this close date until after my purchases had been made resulting in a loss of $130.00. Considering the card has a $450.00 annual fee this was not desirable. When I called to report, Chase agreed with me that the information was not published online or in my opening documents but would not reimburse me saying their system did not allow for them to correct this and that they would be doing nothing else to correct my situation. It was very disappointing how they acknowledged their own system limitations but were not willing to address the situation to make it right.