JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards Florida

On - - I contacted your service center to learn how I might re-instate my expired miles. I was told that I could pay $500.00 OR I could apply for a Chase - Mileage credit card and if I was approved for a credit card I could enroll in the Knowledge Plus Challenge and would be credited with $500.00 that would be applied to reinstate my miles. Since - " noticed '' me at the beginning of that call that it would be recorded, I also recorded the call. I have a copy of that call that I can forward at your request. I applied and received immediate approval for the credit card. When I attempted to enroll today in the program I was told that there was no $500.00 credit I would receive but I would be charged $500.00 to reinstate the miles. Why would I go through the hassle of applying for the credit card if I was not going to receive the $500.00 credit? This appears to be a classic bait and switch by - - and Chase. Noted below is the email response from - - : Dear - -, We 're sorry for the confusion


There are few options to reinstating your expired miles : Buy back - You can buy back your miles. The cost will be depending on the amount of miles that expired. For your - expired miles, this will cost $500.00 to reinstate it back. Register and fly - Register for $500.00 and then complete qualifying round-trip travel on - or - -. You must register within 18 months of your mileage expiration date, and complete travel within 90 days of registration. The registration fee is non-refundable and a maximum of - miles can be reinstated with this option. Register and use a MileagePlus ( R ) Visa credit card - Register for $500.00 and then use a new or existing MileagePlus Visa credit card to make a purchase. You must register within 18 months of your mileage expiration date, and use your card within 90 days of registration. The registration fee is non-refundable and a maximum of - miles may be reinstated with this option. The agent might have not explain further the terms and conditions for this offer. Since we are unable to waived the registration fee via the MileagePlus Service Center, please contact our Customer care at -. Whenever possible, we try to accommodate our customers ' requests and are sorry that we can not do so in this instance. We value your business and look forward to serving you in the future. Regards, - - - MileagePlus ( R ) Service Center