JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards New Jersey

I applied for a Chase - - - credit card in - 2016. The offer I applied for was for - - miles after $2000.00 spend in the first 3 months. Shortly after applying, I saw there was a - - miles bonus after $3000.00 spend in the first 3 months. I contacted Chase to match the offer. They responded that they were able to extend the offer to me, if I increase the minimal spend from $2000.00 to $3000.00. I accepted their offer. After putting the additional spend to meet the new $3000.00 minimum for the - bonus - miles, I messaged Chase to process the additional bonus. They informed me that they could not honor the offer.


Find attached a screenshot of the message of Chase confirming they extended me the offer. Dear - -, Thank you for contacting Chase regarding the enrollment bonus offer on your - - ( R ) Explorer credit card account. We 're delighted to welcome you as a new customer and we look forward to serving your credit needs. Let me share, because your account has been opened for less then 90 days, I am pleased to advise that we can honor your request to receive the - bonus rewards enrollment promotion. However, this enrollment promotion is associated with $3000.00 spending threshold which has not yet been met. Therefore, I would ask that you please reply to this email once you have met the associated $3000.00 spending threshold by or before - -, 2016 and either myself or - of my colleagues will be happy to assist with your request. Kindly note, purchases do not include balance transfers, cash advances, cash-like charges such as travelers checks, foreign currency, and money orders, any checks that access your account, overdraft advances, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable. If you need any other assistance, you can send us a secure message. We appreciate your business and thank you for choosing Chase. Thank you, - - Customer Service Specialist. - Original Message Follows : - - - - - - - - - - - - Hello, I recently signed into my - account and saw there was a - - - - for the - - card that I recently signed up for. Would you kindly match me to this offer? I 've attached a screenshot. Thank you, -- [ Attachment - Type : application/octet-stream Name : Screenshot - - ]