JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards Illinois

Hi! My name is - -. I got a British Airway visa card in -, -. When I opened my account, I thought I would get a travel together ticket if I spent more than USD - within a year. And I have already spent more than USD - now. But I did n't receive my travel together voucher, so I checked the website and found out that the requirement was within a " calendar year '' instead of " a year ''. But I opened my card in -/-/-, there were only less than three months left in -. And I spent more than USD - before - -, -. I think it was very close to the requirement, USD -. So I think the rule is very unfair for a new user. Like me, just because I opened my card in -/-/-, I lost my deserved reward from spending more than USD - in less than 3 months. If I opened my card in -/-/-, absolutely I would be qualified to get the voucher. Also, the other thing I want to address is the rules are very confusing. There are - types of rewards. - is open card bonus, the other is travel together ticket. For open card bonus, the requirement is " within your first year '', however, the requirement for the travel together ticket is " in a calendar year ''. I believe it is misleading and trying to confuse customers. Thank you for your time and help. I look forward to hearing from you.