JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards Oklahoma

I am refiling a claim due to lack of response to my dispute to the credit card company 's response and lack of response on - -, -. I received acknowledgement from Consumer Financial Protection that my response was received. However, I never received any acknowledgement from the credit card company, and it has been nearly one month since I submitted my dispute. So after I applied for the - - credit card, I finally learned that the - - rewards program was enacted in -. Even though I inquired repeatedly about my rewards balance and the percentage of return, the customer service representatives never told me that I was not signed up for the rewards program, nor did they ask at that point if I would like to sign up for the - - rewards program. This was not a single incident. This was an 11 year incident/lapse of not divulging information about my credit card account.


provide the month and year it began. As the account supervisor, -, told me that whenever I called in and asked questions pertaining to the - - Rewards program, I should have been informed about it and made aware that I could " sign up '' for the program just by saying " I would like to sign up for the - - Rewards. '' When I finally did get signed up on - -, -, the customer service representative did n't mention my ability to sign up or that it was available even though that was the reason for the call and the topic of the entire discussion. It took me asking for a supervisor, - in - -, at last describing the rewards of the program and me asking " How do I receive the rewards? '' since I was under the impression that I was receiving the rewards since the beginning of the program, called and asked when the percentage returned on - - products was changed, and my credit card stated that it was a " - - Rewards '' card. I 've had - credit card that earned points and - that earn cash back. I have never had to sign up to receive the benefits when I applied for the cards. I was automatically enrolled in the rewards/cash back programs. As for receiving material in large print, I stated that I was - not -, - or - so this is not a viable option. As for -, not everyone knows it and some are physical unable to read it. I fall in the latter category -. As for the other - ways to receive information, audio CD or CD ROM, the lack of - makes these formats worthless since I -. As for having a customer service representative read me my statements and any printed information from the company that is completely out of the question since there is n't a Chase Bank in my town and I do n't know if there is even - in a larger city that is over - minutes away from me. That is why I do utilise the customer service number on the back of my card to obtain my information. Most of the time I inform the representatives that I am - and never once has even one made me aware in nearly 14 1/2 years of the alternate formats of monthly statements even though they would n't work for me. I rely on the customer service representatives to relay the whole and accurate information/truth. Why was the rewards program so secretive, difficult to find out about for 11 years and hard to enroll in last year?