JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards Oklahoma

When I applied for the - - - - and was approved - -, -, I was under the impression I was receiving rewards points. I am - and rely on Customer Service representatives to relay to me accurate information. I have called in to inquire about the percentage based on - - and non-- purchases that I would receive in rewards points. I have called to inquire about my rewards points balance. I have called to inquire when this program began if it did n't exist in - like they now claim. I signed up for the program - -, -, and -, a supervisor out of - -, was quick to tell me that they would not give me any retroactive rewards points nor did she offer to compensate me in any way and that signing up for it required no more than saying " I would like to receive them. '' I filed a complaint with the New York - for this being misleading. This went no where. I first received a phone call from the executive office at Chase stating that I would have had to


On - -, -, I called and spoke to a supervisor - who informed me that if I had just called in to inquire about my account they would not have told me about a new promotion, i.e. the rewards points. She stated that if I had called in asking questions about the rewards points, then I should have been made aware and offered the chance to sign up for the program. When I called and specifically asked about them, as my records partially show, they should have informed me about it and I should have been given the opportunity to sign up. In addition she could n't find the date the program began. She gave me - points which is equivalent to $50.00. Why could n't they see if more could have been done? Why was n't anything done sooner? Why do they not know when the program began? If it existed since I had the card, why ca n't I be reimbursed since then?