JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards Nevada

I received an offer from Marriott for a Marriott Rewards Visa card from Chase ( see Postcard attached ). I applied, as directed, on website MarriottRewards.com/-Points. I printed the offer details from the website ( see - - Visa Offer description attached ). I was approved and received a Welcome to My Card email from Marriott ( attached ). As you will see from the attached documents, the offer included - Marriott points after $3000.00 in purchases during the first 3 months, as well as - points for adding another authorized user. I fulfilled the $3000.00 requirement, and expected to see - bonus points added to my account. Instead, only - points were awarded ( see attached My Marriott Account document ). I telephoned Marriott on - - and -, 2016 and was told that Chase generates all reward points - Marriott itself does not generate these points - however, the correct number of points is definitely - ; a - point offer from Marriott does not exist. I telephoned Chase on the same dates, and was informed that, yes, I did meet the $3000.00 purchase requirement, but that I was " put into '' a - bonus point offer,


DID NOT APPLY. When I questioned this " bait and switch '' tactic, I was told to contact Marriott. I called Marriott a second time on - -, and it was confirmed that the offer was, indeed, for - bonus points ; that no - point offer exists ; that adding an authorized user awarded - points, not - ; that Chase would need to rectify the situation by awarding me the additional - points due to me ; and that the details of this issue were being notated by Marriott, should they need to be verified at a later date. I am reporting this issue to you, since it does appear to be a bait and switch tactic. I applied for the Visa card that was presented to me in Marriott literature, and this was not honored by Chase.