JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards North Carolina

I have a Chase Amazon Rewards Visa. I placed an online order with a combination of points, credit card and gift card visa. There was an issue, so I cancelled the order within minutes of placing it and then placed a new order. Chase deducted rewards points for - orders - - for the cancelled order, as well as - points for the new order. They refuse to credit the points back for the cancelled order, blaming -. This is not on - 's end. - never made a charge, they actually never fully charge until an item ships. I had no trouble using my 3rd party gift Visa on the replacement order - again, because - had never made a charge. Chase, however, refuses to correct the points balance despite contacting them and explaining the situation multiple times.