Review and analysis of over 132 complaints against MoneyGram
MoneyGram consumers have reported over 132 official complaints related to Other transaction issues. Out of the 132 consumer complaints against MoneyGram, 13% were disputed by the consumer (i.e. the consumer was not happy with how MoneyGram responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against MoneyGram resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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MoneyGram Money transfers other transaction issues January 4, 2017 - I wanted to purchase a phone from a lady. We agreed that it was to far to drive so she would overnite the phone me via fed ex and AFTER i reieved the phone i would THEN GIVE HER THE REF. NUMBER so she could go get the money. She was to send me the fed ex tracking info within a couple minutes of me doing the money gram as she was at fed ex waiting. I called money gram on -/-/2017 to confirm that UNTIL I GAVE HER the reference number that the money COULD NOT be picked up. They confirmed that was correct. I even ASKED them about A REFUND to ME if the transaction fell thru ( and i did not reciev... |
MoneyGram Money transfers other transaction issues November 29, 2016 - I bought a money transfer on -/-/2016. I called the customer service on -/-/2016 and went to money gram agency located in - - -, - - to request a cancellation and a refund. The lady responded that I have to call their - after several transfer to different individuals I spoke to someone who requested that I sent an email with an explanation of the transaction to - with my reference number -. I did however I did not receive any response. I continue calling the same phone number without success. The agency keep transferring my phone call and I get disconnected ever... |
MoneyGram Money transfers other transaction issues November 24, 2016 - I was on MoneyGram to send my son money for his tuition. I sent the money, talked to someone to verify that I knew who I was sending it to. It was approved and I had my son go to pick it up. When he got to the Walmart to pick it up, he was told he had to call MoneyGram and then they told him I had to call. I called and was asked all the same questions again, if I knew who it was going to and verified my information. The guy then said that since they had a lot of fraud complaints to that area and that it was not my son who I was sending money to he canceled. Also told me it was a security risk.... |
MoneyGram Money transfers other transaction issues October 7, 2016 - I called MoneyGram on -/-/2016 in reference to transaction # - to ensure that their would be no problems with the money transfer due to previous denials of transfers. I was told that the transaction would n't be denied, however ; it was denied after funds were sent. MoneyGram will not provide information to why the funds transfer was denied and MoneyGram will not immediate refund the money so that I could use another service to send the money. MoneyGram holds the funds for up to one week which causes a financial hardship for the customer and the recipient which further delays the nece... |
MoneyGram Money transfers other transaction issues September 30, 2016 - On Thursday -/-/16 I attempted to sent $200.00 to my Fiancee in - on line by MoneyGram. I received an email saying that I should call MoneyGram to complete my transfer. I call an spoke with a lady who asked me many personal questions about myself including questions about my fiancee. I was told the reason why I had to call was because it was my first time sending money on line. I told her that was wrong it is my second time because I went through the same thing the first time. After answering all of the questions asked I received an email at - - saying : Your transfer has been... |
MoneyGram Money transfers other transaction issues September 16, 2016 - For the past years, I have been using 'MoneyGram online transfer '' to send money to relative abroad. My transactions are random and less than $1000.00. I registered my banks accounts with Money gram and the monies are withdrawn from my banks to cover the transactions. Last month, when triying to process a $94.00 transaction, I got denied that my bank information could not be validated. I called MoneyGram, and was informed that " - '', a third party which safegaurd online transaction needed to validate my information. I called -, provided them with all my accounts information. Was to... |
MoneyGram Money transfers other transaction issues September 1, 2016 - Moneygram has blacklisted me and will not let me send money across the street let alone anywhere else purely based on conjecture with no evidence of proof or eyewitness testimony! Dear - -, Thank you the letter you mailed to our corporate office dated on - - 2016, detailing your concerns associated with MoneyGram -. You have complained that MoneyGram has refused service. Please be advised that in order to protect the safety of our customers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to tim... |
MoneyGram Money transfers other transaction issues August 10, 2016 - On -/-/16, I sent $760.00 via MoneyGram. The receiver rejected the funds and they were returned to MoneyGram. As of today, MoneyGram has failed to return the funds to me and everytime I contact them I receive a different story. I have asked to speak with someone in charge that can make decisions and I am told there is no one to speak with. MoneyGram has been holding onto money that is rightfully mine for over 10 days. The money needs to be returned along with the fee I was charged for sending it. This issue has taken me away from my job for 2 days trying to get it resolved.... |
MoneyGram Money transfers other transaction issues August 3, 2016 - On - I did a transfer to -, when the recipient went to get it on the - of - he said that the money gram agent said the money has been picked up so I called money gram on the - and the agent said the same thing, I explained to him that the recipient did n't get the money, that agent told me to ask the recipient to return back where he tried to collect the money and have them check the computer so he did, but the agent in - told him to tell us ( his father and I ) to go back where the money was transferred to fix the problem. On Tuesday - -, 2016 I went back to the locati... |
MoneyGram Money transfers other transaction issues August 2, 2016 - I made a money transfer to my father in - through money gram. When my father went to pick it up he was told there is no order number matching his number. The lady at store had also made a mistake my fathers name is - - - and she only put - -. I called money gram and they said it was on hold and that my father needs to call a phone number they gave me. So I called my father again and gave him the number to call. Well there was no answer. He went back to the bank and they still have no money for him. So I drove for an hour to the money gram I sent the money through and they tol... |
MoneyGram Money transfers other transaction issues August 2, 2016 - On - -, 2016, I initiated an online Moneygram transfer of $1000.00 for my son. In the past 2 months I have been sending him transfers with just his first and last name on the Moneygram and he has been able to pick up the money. I live in - - and my son attempted to pick up the money at a Moneygram location in - - on - -. He went to at least - Moneygram locations but was told he could not pick up the money because his ID did n't match. The Agent said that the Moneygram was missing his middle initial so he could not pick it up and the the policy recently changed to r... |
MoneyGram Money transfers other transaction issues August 2, 2016 - On -/-/2016 I used Moneygram to send $300.00 to receiver - -, who was to pick up the $300.00. When - tried to pick up money, Moneygram refused to give to him. I dont know why. Something about his I.D . They wanted him to come back to Moneygram. But when I told - this he refused to go back. So I called Moneygram, on -/-/2016 and said to cancel transaction and refund my $300.00. They refused. They said they need to see -. I told them he refuses to come back. I have written letters to Moneygram refund dept. called many times, only to be told they are still investiggating ... |
MoneyGram Money transfers other transaction issues July 12, 2016 - On - - I contacted Moneygram to see if it was OK for me to send money again, as they had cancelled a trasfer a few months ago. I was told it was now OK. I sent $1000.00 to the - on - -. When she went to receive it, she was told I had to contact the company. I contacted Moneygram and they said they declined to send, and I should return to get a refund. On - I went back to Walmart and was told it was over their limit and did n't know where I had to get the money. I called Moneygram and tkey told me I had to go to the - Currency Exchange to get the money on the other sid... |
MoneyGram Money transfers other transaction issues June 4, 2016 - On - - I received an email thanking me for a recent transfer I had made through moneygram, since I had not made a transfer through their service for at least a year and a half I called them to inquire about the email. They told me they could not tell me about any recent transactions, and that they had closed my online account for security reasons I asked them why they closed the account they said they could not tell me. I checked my bank and my credit cards and there had been no withdrawls for moneygram so I assumed it was a mistake. Then, today I I received - collection letters - ... |
MoneyGram Money transfers other transaction issues May 19, 2016 - I live in -, Texas. Some unfortunate circumstances yielded itself to where I had to financially assist a relative in -, Texas. On - -, 2016, I went to my financial institution, withdrew $2500.00 cash. I attempted to deposit the money into the recipient 's bank account, but that financial institution was not able to facilitate that transfer/transaction. I then decided to transfer the monies via MoneyGram, so took my money to a nearby Walmart - -, - - -, -, T-. -, ( - # - ) because they are agents for Money Gram. I went to the customer service desk, fille... |
MoneyGram Money transfers other transaction issues May 14, 2016 - Moneygram refused to refund me for the money that was NOT collected by my family over a year ago. I have n't gotten anything from then for almost 3 weeks of complain.... |
MoneyGram Money transfers other transaction issues April 12, 2016 - Moneygram refused to release emergency funds for medications that I had transferred to my daughter until after I had ruined a dinner engagement, been disconnected after almost 15 minutes on hold on the first phone call, been placed on hold for over 20 minutes after being transferred to another department during the second call., and treated like I did n't know my own daughter. My daughter also wound up waiting about 2 hours in the store parking lot for us to clear up the issue. Their treatment was offensive and bordered on harassment. ... |
MoneyGram Money transfers other transaction issues April 6, 2016 - my father - - from - - - sent me - through Money gram and the reference number did not work. ... |
MoneyGram Money transfers other transaction issues March 30, 2016 - On -/-/2016, I submitted - transactions on MoneyGram International site. - of them succeeded, yet there was network connectivity issues between MoneyGram and my bank via through me. Due to the first transaction, it became an error, yet my bank still saw the hold amount against my account as authorized transaction. - one was canceled in my choice due to the first error. The - transaction, I choose to post ACH money transfer through my routing and checking account, and that too was successful attempt, and due to the present errors I found after the fact of calling MoneyGram, I ... |
MoneyGram Money transfers other transaction issues March 28, 2016 - I paid for a funds transfer from the state of - to - using the MoneyGram Service located in a Walmart Store. When pickup was attempted by the listed recipient in - the funds were n't distributed, he was required to call me ( sender ) and have me call an - number ; when I called the - number I was transferred to - different representatives who all never explained why this delay was needed and what the issue/problem was that prevented execution of my transfer. When I repeatedly demanded to speak with a mgr I was put back on hold for an extended period of time ( after a 8 minute... |
MoneyGram Money transfers other transaction issues March 8, 2016 - On - -, - I sent money, via MoneyGram, to my mother in -. Unfortunately, my mother was not able to pick up the money because when she presented herself to the MoneyGram cashier, she was told that the money has already been picked up. My mother explained to the cashier that she has not picked up the money, and asked the cashier to tell her which agency disbursed the money but in vain. On - -, - I then contacted MoneyGram here in the U.S to file a complaint and asked for a refund ; an investigation was opened with the following case number : - -. The MoneyGram agent I... |
MoneyGram Money transfers other transaction issues February 12, 2016 - MoneyGram canceled and refund my transaction after more than 35 hours of having my money blocked - doing that by offering a - In minutes transfer money service. - - - 2016 I went to a MoneyGram location in - IL with the intend to send ~ $1500.00 ( - ) to a Friend of mine in - . I talked on their red phone that they have at that location, that someone automatically answers to guide you with the transaction. After I confirmed my name, my friends name and location, the Transfer in Minutes fee for sending $1500.00 was $80.00. So I agree to that and pay the money, I got a ... |
MoneyGram Money transfers other transaction issues January 28, 2016 - On -/-/2015, I sent money through Moneygram to my brother in - - - for my mother and family for the - holidays. As of today, Moneygram has not released the money, ruining my family 's - holidays, etc., saying that our names are - names and that my brother in -, which is a very peaceful country, may have -. They say the transaction is under review but they have not been able to provide me with details of the review and evidence that his name is tied to some organized extremism when I ask. I have asked for a refund several times to send the money directly to my sist... |
MoneyGram Money transfers other transaction issues January 19, 2016 - I was supposed to the rent paid by Money Gram in the month of - 2015. The rent was late, and I contacted the renter, and she informed that she sent in by -. She contacted Money Gram and they informed that the check was cashed by an unknown person that stole the check that was in the mail. She contacted the local police department. The check was CLEARLY adulterated and Money Gram cashed the check. Now, Money Gram refuse to refund the funds stolen, and is charging $35.00 per page of the police report to open the investigation. ... |
MoneyGram Money transfers other transaction issues January 7, 2016 - i send the money from United States to - but the person to whom i send lost his ID now i want to change the name of the recipiender ... |
MoneyGram Money transfers other transaction issues other transaction issues December 1, 2015 - Today -/-/2015, I hired the services of Moneygram 's 10 minute money transfer, in order to send much needed $200.00 to my father in - -, -, - -, as he presented himself with all the required information and documentation in - different Moneygram locations in his town of residence, - of them simply failed to disperse the funds claiming that they did n't have enough cash to cover the $200.00 and the third location being a - - - refused to disperse the funds claiming that he would be required to hold an account with the bank in order to pickup the money. All -... |
MoneyGram Money transfers other transaction issues October 1, 2015 - I have a complaint against MoneyGram. For years I have been sending money to my wife using MoneyGram. On - -, 2015 I drove into a MoneyGram store and paid the fee to have $990.00 transferred to my wife in - -. I then drove back home and called my wife and gave her the reference number I was given. My wife drove to the bank in - -, waited in line for 1/2 hour, only to be told the transaction had been blocked and shecould not receive the money. I then drove back to MoneyGram store and was told only thing they could do was to cancel the transaction. They also gave me a MoneyGr... |
MoneyGram Money transfers other transaction issues October 1, 2015 - I have initiated a MoneyGram send money '' transaction ( where they take the money from my bank account and give the money to a recipient abroad ). They found a problem about the transaction, some recipient middle names order not matching the recipient ID, and told me that they can not release the money to the recipient because of this reason and advised me to cancel that transaction ad do another one. I went on MoneyGram website and cancelled that transaction on -/-/2015. Regardless, they still took the money from my bank account, $520.00. No information was available on the status o... |
MoneyGram Money transfers other transaction issues July 17, 2015 - Attempted to send money to someone. Had to cancel the transfer. Received the cancellation notification and it indicated I would have the money back in 3-10 business days. It has been 12 business days and I have not received the money. When I contacted MoneyGram concerning this, they stated I needed to check with my bank after giving me conflicting information that I had to wait another 3-10 business days since it was not processed properly the first time. After contacting the bank, additional calls to MoneyGram indicated they have no good method of tracking the money on cancellations and are j... |
MoneyGram Money transfers other transaction issues July 16, 2015 - Hi, I have cancelled an online money transfer using my debit card & after the 10 business days refund time frame according to their terms & conditions they did n't refund my money! ... |
MoneyGram Money transfers other transaction issues July 10, 2015 - On -/-/15 I sent a MoneyGram '' transfer, I then cancelled the transfer a few hours later. I called MoneyGram to find out how long it would take to see the money back in my checking account and was told - days. I have called them back 3 times since then and each time I call I am transferred at least - times and promised I would see the money in a few days each time. It has now been - days since the transaction was made. Their website states they issue refunds in - business days. I called again today and after being transferred - times and on the phone for an hour and a ha... |
MoneyGram Money transfers other transaction issues July 1, 2015 - Trying to get my money refunded. Sent money through MoneyGram, receiver did not get paid. Walmart tried to help but their call with MoneyGram was cut off. The only reason MG gives is that it is under review ''. It takes about - mins to get a live assistance on their - number, IF lucky to get someone, the call is cut off after a few minutes. Money was sent using the - minute '' delivery service on - -. ... |
MoneyGram Money transfers other transaction issues July 1, 2015 - On -/-/15 I sent a $500.00 transfer to my sister in Texas. When she attempted to retrieve the money she was told that the funds were not available. I contacted customer service and was told that my transaction was under review because my name, - - -, was similar to a name they have identified as a person who ca n't use their services. However, when I made the transaction I was not notified that there would be any problem. This is not the - time I 've used this service. Each attempt to either retrieve my money back or make it available for the recipient has resulted in hours... |
MoneyGram Money transfers other transaction issues June 11, 2015 - I have extended family in -, -. Currently between bombs and snipers, it is not a safe place to be. Everything is in short supply and utilities are intermittent. The banks have no money. The only way to send money is through moneygram. On - - I sent $500.00 via moneygram. When my relative went to pick it up, he was told there was a computer glitch. I called moneygram and they told him to have the agent contact them. The agent then told him the money had been returned. I did not keep careful track of dates since I was not expecting a problem, but sometime after - -, money gra... |
MoneyGram Money transfers other transaction issues June 4, 2015 - I went to CVS to send money via MoneyGram Payments Systems , Inc. on - -, 2015. I paid $300.00 cash, of which $9.00 was transaction fee, reference # -. The money was intended for my mother, - -, in -. When she went - - to the designated bank in -, they informed her that the money was never transmitted. She tried again on - - with the same result. That same day, - -, I contacted MoneyGram about the problem. They told me that my name was incorrect, even though my receipt shows my name accurately. Then they transferred me from - person to the next. I ... |
MoneyGram Money transfers other transaction issues June 3, 2015 - My father wired me $20.00, from - in the middel - ; while I was in the -. I for got and drove back to - without picking up the money. I have tried to get my money for the last 20 years. I was told that my dad would have to write for it. My father is at this time my father is in his -. I told them it was sent to me I should be able to pick it up and why have n't you sent it back to the sender? I was then told that I would have to go back to - in order to get the money. That no matter what the money has to be picked in the state it was sent to. Then as time went by Money Gram... |
MoneyGram Money transfers other transaction issues May 6, 2015 - It all began, when I got a call from - of my siblings in - informing me that - of our other siblings has been scheduled to under his - the following day. I was informed that everyone that could give something had already done so, and that the balance to be collected was - ( about $400.00 ), and this was my part. I then went to - store, as I have done numerous times, and sent the money. Usually, I had to call MoneyGram and have them release the fund by answering several questions about the receiver ( place of birth, date of birth, etc ). So, I called them up. The agent told ... |
MoneyGram Money transfers other transaction issues April 20, 2015 - I transferred money using Moneygram on - - using debit card to send it to an - bank ( debit card to bank account is Moneygram 's fastest transfer apparently ). My money was deducted but it wasnt delivered. On - -, i called them ( Please Note : I CALLED THEM ) and since then I have been struggling to get the refund from them. Their rep actually told me that she doesnt know why the money didnt go through and that the system doesnt show ''. Then she forwarded my call to a dept which kept dropping my calls. After - calls, finally I could connect and i was told point blank that t... |