MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues Texas

On -/-/2015, I sent money through Moneygram to my brother in - - - for my mother and family for the - holidays. As of today, Moneygram has not released the money, ruining my family 's - holidays, etc., saying that our names are - names and that my brother in -, which is a very peaceful country, may have -. They say the transaction is under review but they have not been able to provide me with details of the review and evidence that his name is tied to some organized extremism when I ask. I have asked for a refund several times to send the money directly to my sister or mother but they refused. Reps I have spoken with have given me numbers inconsistently for my brother to call from -, but those numbers do n't work and Moneygram agencies in - are unable to call for him, citing link issues. I have asked Moneygram to call my brother directly to obtain whatever information they need but has refused to do so thus far. I need my money with interest and compensation for all the calls to and from -. Thank you for your assistance and cooperation. -