MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues Tennessee

I transferred money using Moneygram on - - using debit card to send it to an - bank ( debit card to bank account is Moneygram 's fastest transfer apparently ). My money was deducted but it wasnt delivered. On - -, i called them ( Please Note : I CALLED THEM ) and since then I have been struggling to get the refund from them. Their rep actually told me that she doesnt know why the money didnt go through and that the system doesnt show ''. Then she forwarded my call to a dept which kept dropping my calls. After - calls, finally I could connect and i was told point blank that the transaction must be cancelled ( ps : nobody still knows the reason but they were generously guessing ). Not for once they tried to set things right by actually trying to complete the remit. I was forced to cancel the transaction out of no options and since then they have been saying - days return policy. By my calculation today is - day ( or - business day


refund, I can sense rudeness in their tone and they predictably drop the call midway. Bottom-line, they have successfully held-back my money for 17 days ( and continuing ) despite my repeated requests. The family urgency which prompted me to send money to begin with couldnt be helped by me. I have used many remit services over years and this is the only company which actually collected SSN number by making it sound like a government requirement. I am extremely angry for giving it to them. A quick - search yielded exactly similar stories which is even more worrying. Somebody should actually look into this company. The only reason I went with them was becoz I saw this name in - and I assumed it might not be a scam company afterall. I complained to - and MoneyGram hasnt responded to - 's first notice. Second notice was sent.