MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues Arizona

I have initiated a MoneyGram send money '' transaction ( where they take the money from my bank account and give the money to a recipient abroad ). They found a problem about the transaction, some recipient middle names order not matching the recipient ID, and told me that they can not release the money to the recipient because of this reason and advised me to cancel that transaction ad do another one. I went on MoneyGram website and cancelled that transaction on -/-/2015. Regardless, they still took the money from my bank account, $520.00. No information was available on the status of this cancelled transaction on their website until eventually they shown a cancellation date for that transaction of -/-/2015. When I asked them why the difference between my cancellation ( - ) and their posted data ( - ) they answered that they needed that time to


No clue that, before that, there is an arbitrary number of days that MoneyGram takes to properly process '' the cancellation request. Hilarious, ridiculous, frustrating. Since I did not see my money coming back to my account I called them repeatedly, last time on -/-/2015. They keep transfering me form one person to another or let wait on the phone indefinitely ( about - persons during the last call, until I had no choice but hang up furiously ) and can not give me a clear answer. When I asked them to be transferred to a supervisor they state that they have no supervisor ( which may be an explanation why they do n't know what they are doing ). Ridiculously, eventually someone advises me to check with my bank. Then I ask, OK then please give me the date when you sent the money back to my bank but they can not give me any specific date, keeps telling me that it can take time for the cancellation to be processed. Last person that I talk with states that it can take up to 45 business days to complete the refund. This statement seems inaccurate since what I have seen on their web site says between 3 and 10 business days, so I ask the person to direct me to the page on their site / policy where I can see that information but they are not able to do that. Bottom line, there is more than one month since I am waiting to see my money come back to my account and there is no sign that it will happen or that anybody at MoneyGram is capable to troubleshoot and give any valid information.