MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Other transaction issues Illinois

On -/-/15 I sent a $500.00 transfer to my sister in Texas. When she attempted to retrieve the money she was told that the funds were not available. I contacted customer service and was told that my transaction was under review because my name, - - -, was similar to a name they have identified as a person who ca n't use their services. However, when I made the transaction I was not notified that there would be any problem. This is not the - time I 've used this service. Each attempt to either retrieve my money back or make it available for the recipient has resulted in hours on hold and lastly transferred to the Dispute resolution department which automatically sends me to voicemail. I have never been able to reach a live person in that department. I have left - messages with the Dispute Resolution Department and they have not contacted me. My $500.00 were taken from Money Gram and neither I nor the receiver can retrieve my money. I have taken the following action to resolve the complaint:1. I have contacted Money Gram via telephone every day since -/-/15 and each time the customer service agents keep me on hold for hours ( not figuratively speaking, I have been on hold literally for hours ) while they say they are transferring me to the appropriate department. I get transferred from one agent to another over a span of approximately - hours while on hold for about - minutes in between each representative. - representatives were extremely rude and hung up on me telling me they could not resolve my issue. 2. I have also left - messages for the Dispute resolution department and I have not been contacted. I have not been contacted by Money Gram at all. I need a resolution to this issue immediately.