MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues California

I have extended family in -, -. Currently between bombs and snipers, it is not a safe place to be. Everything is in short supply and utilities are intermittent. The banks have no money. The only way to send money is through moneygram. On - - I sent $500.00 via moneygram. When my relative went to pick it up, he was told there was a computer glitch. I called moneygram and they told him to have the agent contact them. The agent then told him the money had been returned. I did not keep careful track of dates since I was not expecting a problem, but sometime after - -, money gram informed me that the money had been picked up on - -. My relative did not pick it up and since - a reference number and ID are required, I ca n't see how anyone else could have picked it up. Money Gram opened an investigation. When I call I get the escalation department. No matter how I explain that they either have the money or gave it to the wrong person, and that this is a serious humanitarian crisis because the family needs money to buy food, they continue to give me the same line that they have up to - days to investigate. On Monday I got someone named - to say he would red flag it and call or email me back, but that has never happened. Today someone who also said his name was - put me on hold for - minutes to wait for -, who just repeated that they have up to - days to resolve it. People are going without food thanks to their error! - told me - that they do not have a supervisor, and then that he does not take calls. I am so frustrated! I thought Moneygram was a reputable business, but now I have lost $500.00 and the family is still without money for food.