MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues California

I went to CVS to send money via MoneyGram Payments Systems , Inc. on - -, 2015. I paid $300.00 cash, of which $9.00 was transaction fee, reference # -. The money was intended for my mother, - -, in -. When she went - - to the designated bank in -, they informed her that the money was never transmitted. She tried again on - - with the same result. That same day, - -, I contacted MoneyGram about the problem. They told me that my name was incorrect, even though my receipt shows my name accurately. Then they transferred me from - person to the next. I spoke with - people that day. The names I have are -, -, -, -, -, -, and - ( - did not provide a name ). The call lasted over - hours. The last person, -, opened a case, provided case # -. She said she would give me a call after they investigate. They also said that


several people, once again being transferred repeatedly. They ended out telling me that I would have to wait up to 3 weeks for resolution. They still have never called, not once. When I called again various dates they were unable to provide any information. They said they would assign a single agent to investigate, but they did not provide a name or contact or any confirmation. Later, they increased the time for resolution to 90 days! During my calls with MoneyGram, customer service was downright terrible and unprofessional. Repeatedly being transferred to persons that could not help, and long hold times was very frustrating. The last agent, -, to whom I spoke with would not transfer me to the escalation department even though I had a case number. Instead I had to re-explain my whole situation again. Then I was transferred to a supervisor named -, who did not offer any kind of apology, provided the same canned responses, and then suddenly hung up on me when I said I was not satisfied.