JPMorgan Chase Money Transfers Complaint

JPMorgan Chase Money transfers department,

International money transfer Incorrect/missing disclosures or info California

On - -, 2015 I set up an on-line wire transfer payment to a Jewelry business in - through my Chase.com on-line banking account. After I set up the payment, my on-line account access was blocked and I was told to call a Chase customer number. I called them thinking I had to approve '' of the high value of the wire transfer ( $11000.00 ). But the person on the phone said I had to go into a branch and talk to someone. I went into the branch and explained that I wanted to make a wire transfer and that my initial attempt had been cancelled. They never asked me why or they never called into the customer wire service center. It was approved by the manager at Chase and the wire went through. On - -, 2015 I had to go back to Chase because I still did not have access


and that they had picked up red flags and possible fraudulent activity. However, the wire transfer had already taken place 2 business days ago! So even if I said I wanted the wire transfer to be stopped, it would n't have been possible. The manager asked me if anyone who was helping me on - -, 2015 had called in like he did, I said no. Had I known this fraud warning, I would have NOT done the wire transfer. Period. Had a Chase representative call in to find out why the first wire transfer did not go through the issue would have been resolved. But for some reason, the employee 's at Chase did not look further into this matter. It turns out that the wire transfer to this business was fraud. And I have not received my product in return for my payment.