Bank of America Money Transfers Complaint

Domestic (US) money transfer Incorrect/missing disclosures or info

Bank of America Money transfers department,

Domestic (US) money transfer Incorrect/missing disclosures or info Michigan

I used the Bank of America App to transfer money to my friend, - -. On my list of recipients for person to person transfer ( using mobile numbers ), I have a few people. When I transferred $1500.00, I sent that money to a wrong person on my list, - phone number. The problem here is..the phone number for - - on my recipient list no longer belongs to - -. I called BOA right after I transferred the money and BOA could not credit back because the person ( who has - phone number ) already took the money. About three weeks after I field a claim, I received a mail from BOA, and they can not credit back because they can not contact the other party. My account record still shows that I sent money to - -, not the unknown person who has - phone number. I have all the records regarding this issue.

Bank of America customer in Michigan
Sep 14, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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