Domestic (US) money transfer Incorrect/missing disclosures or info
Bank of America Money transfers department,
Domestic (US) money transfer Incorrect/missing disclosures or info Michigan
I used the Bank of America App to transfer money to my friend, - -. On my list of recipients for person to person transfer ( using mobile numbers ), I have a few people. When I transferred $1500.00, I sent that money to a wrong person on my list, - phone number. The problem here is..the phone number for - - on my recipient list no longer belongs to - -. I called BOA right after I transferred the money and BOA could not credit back because the person ( who has - phone number ) already took the money. About three weeks after I field a claim, I received a mail from BOA, and they can not credit back because they can not contact the other party. My account record still shows that I sent money to - -, not the unknown person who has - phone number. I have all the records regarding this issue.
Bank of America customer in Michigan
Sep 14, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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