PayPal Holdings, Inc. Money Transfers Complaint

International money transfer Incorrect/missing disclosures or info

PayPal Holdings, Inc. Money transfers department,

International money transfer Incorrect/missing disclosures or info California

I used PayPal to send $1500.00 to cover a $1500.00 plus PayPal Fees. When paypal sent notification of the payment, I learned that I did not send enough to cover - fees. I I called the PayPal customer center within 6 minutes of the transaction to cancel the transfer. Note : In the confirmation email sent to my by PayPal they stated that you can cancel within 30 minutes ( Need to cancel? You can cancel your payment within 30 minutes as long as the recipient has n't received the payment. For a full refund, see the transaction details and select Cancel, or call Customer Service at -. ) When I called the customer service number provided they informed me that no matter what the email states, I could not cancel the payment. PayPal gave me a false sense of security by stating I had up to 30 minutes to cancel and when I called 6 minutes from the transaction they informed me that no matter what was said on the email confirmation they could not stop or cancel my cash transfer

PayPal Holdings, Inc. customer in California
Sep 24, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with explanation

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