The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Incorrect/missing disclosures or info Texas

I have an account with Western Union. I make a transfer every month using their service. I am pretty satisfied with their service. However, something happened this last transaction that bothered me and I feel compelled to submit this complain. This is a transfer I make on a monthly basis to -, where I have a business. The money sent is used to make payroll for the local employees. I requested an online transfer on - -, 2016. WU website informed me that the transfer was recorded and on - - they withdrew the money from my bank account in USA. Generally within three days the money is transferred. However this time there was no money transferred and so I contacted WU and an agent told me that everything was fine and that the money will be available on - - in my account.


Generally Western Union would immediately send me an email confirming the request I have made. Most of the time, it would mention that the transfer is on hold pending investigation. Since I have registered with Western Union and have provided them the reason for the transfers ( which is for expenses in the business ) they advised me to wait a few hours and they would release the funds after the investigation is completed. I would generally receive a confirmation of fund transfer about two hours after I make the transfer. This time though, they did not send me any email and when I contacted them a few days later, told me that everything was okay and that the money will be available on the - in my bank in -. On the morning of - - I received an email from that saying that I need to contact them regarding the transfer. After I contacted them, they failed to give me any reason why they did not contact me earlier, or did not tell me that there was a hold on my transfer the week before. I would like to get an answer from Western Union why they are refusing to give me an explanation.