PayPal Money Transfers Complaint

Domestic (US) money transfer Incorrect/missing disclosures or info incorrect/missing disclosures or info

PayPal Money transfers department,

Domestic (US) money transfer Incorrect/missing disclosures or info Incorrect/missing disclosures or info New Jersey

I use paypal to make payments via my bank account. PayPal enrolled me in PayPal Credit, a credit line, without my authorization or without disclosures, to make a $120.00 payment to - on -/-/2015. I assumed my payment was debited against my bank account, but it was not, and was instead enrolled in PayPal Credit. There was no e-mail or notification that this was done, nor was my signature nor acknowledgment required, nor were there any disclosures provided. PayPal did not notify me that there was an outstanding balance either, so now there is $35.00 in interest payments and late fees. My issue is that I did not authorize to have credit extended to me and I was never notified of any balance. In addition, when I reached out to PayPal on -/-/2015 after learning of having a credit account opened without my consent, customer service waived the late fee of $25.00, but there is still $10.00 in interest payments for credit I did not authorize.

PayPal customer in New Jersey
Nov 06, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact PayPal

https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
PayPal
PayPal

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more