Webster Bank Money Transfers Complaint

Webster Bank Money transfers department,

International money transfer Incorrect/missing disclosures or info Connecticut

On - -, 2015 I initiated an international wire transfer for $30000.00 from Webster Bank at - - - -, -, CT. The money for this transfer was coming directly from my personal checking account at this bank. On -/-/2015, I got word from the intended recipient of the wire transfer that the - number had not been included in the information on the wire transfer and without it the funds would not be available to said recipient. I returned to the branch where a wire investigation form was filled out and faxed to the wire transfer department to send to the recipient 's bank. On - I find out, quite accidentally, that my checking account has been frozen by Webster Bank without my knowledge. I am told that this was done because they suspected fraud. My account was unfrozen, but on -/-/2015, when the money had still not reached its destination, I returned to the branch to find out that the fax to the wire department had never gone through on - because their fax machine was out of order, and still not repaired on -/-/-! The critical - number was relayed via email, and although I requested an


money might reach its destination. By -/-/- we finally get information from the recipient bank that they need information sent from my bank and I need to get a message sent. I call the Webster Bank Help Center. They speak directly to the wire transfer department and I go back to the branch and initiate another wire investigation form to send the necessary message. I asked for an email with a confirmation number ; on -/-/-, a full 2 weeks since initiating this, when I still had not heard anything by early afternoon, I called and was told that - was not in today. When I returned to the branch once again, I found out that - had received an email early that morning from the wire transfer department stating the recipient bank needed - additional piece of information from me before releasing the funds. - had asked her manager and another coworker to please contact me because she has to attend to an urgent family medical emergency. Obviously they had not, and again a critical deadline loomed. The task was finally accomplished. I am still waiting for the email confirmation. The money was received on Monday, -/-/2015, but the government shut down the work site again and a fine of $130000.00 has been assessed for delays caused by Webster Bank and also the possible loss of the -. trade license which is necessary to do business in that country if this fine is not paid immediately. Money for this fine is not readily available ; business assets are tied up in the current project. I feel entitled to some sort of satisfactory recourse from Webster Bank for their role in the delay that caused this fine to be assessed.