PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Incorrect/missing disclosures or info

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Incorrect/missing disclosures or info North Carolina

PayPal changed my old PayPal account to a Bill Me Later Account without my knowledge. I ordered something back in - and the merchant only used PayPal. I 've used PayPal in the past without any problems, but this time I found myself in a situation I 've never encountered. I have always paid by paper statement with pay pal and never had a problem. I realized on - - that I had not received a paper statement in two months from PayPal. I do n't use online billing services becasue we had our identity stolen back in 2014 and it created a problem with the IRS and we are still getting bills from - company for things we have never ordered. I also do n't check balances on the Pay Pal website because they 've changed their website so much, I ca n't find anything I am looking for. It took me forever to locate their mailing address in - GA where I always have mailed my payments to. I did n't realize that PayPal had quit mailing me paper statements until I made another purchase from a vendor who uses PayPal and that purchase automatically transferred me to my PayPal account. That 's when I notice PayPal had charged me with fees and interest on the - purchase and I had n't paid the - balance because I never received a statement in the mail. If I do n't get a statement in the mail, I wo n't remember to pay anybody. I pay everything by mail-power bills, doctor bills, - - - bills, etc. I also noticed that PayPal has not been using my primary email account to send me notifications. If I had gotten an email from them in -, I would have know then there was a problem. I also noticed that my traditional Pay Pal account had been changed to Pay Pal credit Bill Me Later. This is a misnomer if they are not sending you a bill later.

PayPal Holdings, Inc. customer in North Carolina
Apr 19, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with monetary relief

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