Western Union Money Transfers Complaint

Domestic (US) money transfer Incorrect/missing disclosures or info

Western Union Money transfers department,

Domestic (US) money transfer Incorrect/missing disclosures or info New Hampshire

I did a money transfer through Western Union. They charged a fee, which I knew up front and I am OK with that, well not really ( it was 7 % ), but at least I knew up front. A month later another charge shows up on my credit card. I called my card company to report fraudulent charge. The said it was n't fraud. It was their fee. They consider any transaction with any other financial institution to be a cash advance. I thought it was just another charge, as if I was out having dinner. They then informed me that was in my terms and conditions. If I knew I was going to have to pay over $300.00 ( that 's 12 % + ) to get $2500.00 to my son, I would either use my ATM card, have taken the chance and sent the cash over-night via - for $40.00, or for $300.00 I could have flown round-trip, spent some time with my son and handed the money to him.

Western Union customer in New Hampshire
May 22, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

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