Citibank Money Transfers Complaint

Citibank Money transfers department,

Domestic (US) money transfer Incorrect/missing disclosures or info California

On -/-/- we have an outstanding balance of $3000.00 interest free credit line loan with Citibank. Free interest expires on -/-/- for this remaining $3000.00 balance. On -/-/- we accepted another CitiBank interest free offer loan of $5000.00 on the same account. I wrote down the important details of this transaction over the phone. $3000.00 was added to the $5000.00 making a total of $8200.00 OUTSTANDING loan INTEREST FREE payable effective -/-/- up to -/-/- For -/-/- we paid $45.00 minimum payment, for -/-/- we paid $750.00, for -/-/- we paid $500.00 - All interest free as contracted. Then for this coming -/-/- scheduled payment, Citibank charged us $25.00 interest alleging that the free interest outstanding balance of $3000.00 had expired on -/-/-. This was not our understanding ; our understanding of the agreement as discussed over the phone was that the balance of the old loan had become part of the interest free outstanding loan of $8200.00 payable effective -/-/-. It was not disclosed to us that the old loan of $3000.00 free interest feature continues only up to -/-/- and that after -/-/- we will be charged of interest. There was a fraudulent intention to trap


The previous Citibank Supervisor offered some kind of solution that he would forego the interest charge if we pay the balance of the first interest free loan. Today I called Citibank and spoke to another responding Supervisor named - that we are paying the remaining balance of the first interest free loan as suggested by the previous Supervisor. Supervisor - declined telling us there was no such offer of adjustment by the previous Supervisor. This rude Supervisor - did not know that we recorded what transpired which exposes him as a liar. He claimed he is the authority representing Citibank when I asked to speak to his superior. If this is so, Citibank then is determined to scalp consumers for even a miserable amount of interest of as little as $ -/mo but probably amounts to $ millions/mo for thousands of consumers it dopes like me and my wife. The solution I want which is fair is we will pay all the outstanding balance of the old loan which Supervisor - claimed still exists immediately provided that we are not charged of the fraudulent interest that was not disclosed to us when we consolidated the - loans into an interest free single obligation. The non-disclosure was a violation of the disclosure law. The other reason why we do not want to pay this fraudulent interest is that we do not want to be a willing participant to Citibank 's conspiracy to defraud innocent consumers like us. I want this published so that the innocent public maybe warned not to conduct business with Citibank and become victims of this well hidden interest scam. - -. E-mail address : -. - -, 2016 - - - - time, California.