TD Bank US Holding Company Money Transfers Complaint

TD Bank US Holding Company Money transfers department,

International money transfer Incorrect/missing disclosures or info New York

I had money transferred from a foreign account in - to our ( my wife 's and mine ) checking account in the US. The incoming wire transfer was recorded on -/-/2015. Our bank applied an interchange rate of -. However, between - and -, the recorded interchange bank rate on publicly available forex sites was never fluctuating below - ( - = - US ). Based on the applied interbank rate, we lost ca. - US- $ to the bank. After following up with our bank, we discovered that since it is not a regulated part to the banking business, that banks apply the interbank rate they deem appropriate to make money. However, we are already paying money in regards to sender 's fee and other. At the same time, a similar transfer at a lower amount in - was n't subject to the same interbank exchange rate. The rate was the same as the information shared by - trade sites.