Resources for resolving common issues with Round Point Mortgage products and services
You can reduce the number of unwanted calls from Round Point Mortgage you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 12, 2017 - I am having problems with my escrow account. The county overcharged for property taxes at the beginning of the year and Roundpoint paid the overage. As soon as I found out about the error in -/-/-, I got a refund from the county and sent it to the mortgage company, which they added to the escrow account. The amount was the difference from which they would normally pay for my yearly taxes. Roundpoint then increased my payment by approx $700.00 beginning in -/-/-. I filed all the supporting documents and received email confirmation from them on -/-/-. I was informed that it woul... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 12, 2017 - This is in rebuttal to previous complaint - against RoundPoint Mortgage. First off regarding the response I get back- There are six indiscretions already and two more if you count the ( not once but twice ) incorrect addresses by which you sent the certified letter. Is n't it easy to see why I have to raise the complaint to another level. The one issue that raises the biggest concern is this- You service the loan for - and in light of the unusual circumstances and legal issues surrounding this case, do n't you think it is deserving of this situation to inquire instead of blindly assume... |
Round Point Mortgage Mortgage settlement process and costs April 5, 2017 - On multiple different occasions, Round Point Mortgage has been unable to handle my escrow account accordingly. First, once they obtained the loan, I was charged the same amount of money for city taxes as I was for my county taxes causing an additional $ - yearly addition. After providing documentation multiple times over a matter of three months, it was finally rectified. During those three months, all of my emails and secured messages went unanswered. It took upward of ten calls to finally have someone look at it and give me a guarantee that it would be adjusted. Now, I have submitted new ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 28, 2017 - RoundPoint Mortgage/ loan # - Acct # - I am filing this complaint because I believe that RoundPoint Mortgage is reporting me incorrectly to the - credit bureaus as being over 120 days delinquent for over - years. This is very incorrect! I have been over this and over this with -, -, -, - ( attorney in legal department ), - and - while this was all going on. Once I learned they were reporting me for being delinquent in -/-/-, I called and spoke with - and - so many times I ca n't remember. The answer was always the same, " let me report this to my legal ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 23, 2017 - Round Point Mortgage failed to calculate the appropriate escrow amount for last year 's tax bill, as a result I have stated they need to recalculate the amount I am charged on a monthly basis. This overestimation resulted in an approximate $3500.00 refund from last year 's property taxes, which would be about $290.00 reduction in escrow on a monthly basis. I have attempted to resolve the issue on 5 different phone calls ( all of which were unable to confirm the discussion through email to have a record of these conversations ), and over 3 secure messages. Their poor customer service has ad... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 23, 2017 - Assignment of Mortgage From FHA to Conventional, MIP insurance was being paid the entire time, based on loan statements, the loan was in default, however the MIP insurance was being paid. My loan Original loan amount was for $120000.00 and has gone up to $210000.00. The - information is wrong, the loan was sold to a private investor and serviced by different loan servicers : - - - and then to RoundPoint Mortgage. I received a modification package and I disagree with the amounts owed.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 23, 2017 - I purchased my home in -/-/-. I refinanced my home in -/-/-. At that time it was a streamline refinance. I had no closing cost. My home was sold to a lender which was round point mortgage in -/-/-. In -/-/- I received an escrow letter stating I owed around $1600.00 in escrow because of my county and city taxes. I understood this because the total taxes were not refinanced into the mortgage because, the taxes were based on an empty lot. I sent a full amount and the mortgage was adjusted to include the amount. Now I receiving an escrow letter stating they want $1000.00 fo... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 22, 2017 - My loan was sold to the Roundpoint Mortgage Servicing Corporation last year. I received the letter from the city stating that I did n't pay the taxes for the last year and and I am charged $200.00 penalty fee. My account is set up as an impound account ( have escrow and money is deducted automatically each month ). The Roundpoint told me that they payed the taxes in -/-/- they will research this and will get back to me by -/-/-. Second issue is my mortgage increased in the amount of $210.00. The Roundpint told me that my home value went up. Looking at the public records the last... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 21, 2017 - my home need $6700.00 of escrow every year. All of the sudden Round point mortgage company want to add around $8000.00 to my escrow knowing that my home insurance, my house tax, and my PMI is not changing. I called the Bank and No body is able to explain to me. They just read the letter again to me and do nothing as they are not professional bankers!! its like someone in - is answering my questions. This bank has no local office or no one who can speak with no accent to help me around. I can not pay extra $8000.00 for my mortgage monthly payment I told them just come and take the hous... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 20, 2017 - I have been having issues with our mortgage company over the past two years. This started out with our home not being assessed properly, thus raising my monthly mortgage bill about $700.00 dollars. This was obviously not their fault because of how my house was valued. So, they allowed me to spread my payments out over 5 years, which was a good thing. So, my mortgage went from $3300.00 to -, to -. I then asked the locality in our area to re-assess our home so that we could lower our mortgage payments. Once that was done, I received a refund for our school , county, and township taxes.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 17, 2017 - Initiated refi with Roundpoint Mortgage -/-/-, called a week prior to loan transfer to inform County Taxes ( 6 months ) and Hazard Insurance ( year ) was paid last month. -/-/- Roundpoint paid County Taxes and Hazard insurance causing a " shortage '' in our account, i informed them of their mistake they said they would take care of it and request refund and place fund back into escrow balance. -/-/-, Roundpoint sent us a notice that our mortgage was going up due to a " shortage '' in our escrow account. I had to call and inform them of their mistake and that our account had ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 16, 2017 - On -/-/- I paid the first payment of my new mortgage on line. I then set up for auto pay and they immediately deducted the second payment on -/-/-. When I realized what had happened I called Roundpoint Mortgage Services Corp. on Monday -/-/- and spoke to someone in customer service who said that the credit will be applied to my account in a day or two. Today, -/-/- I called and was told that it had to be processed and a check would be sent out on -/-/-. I explained that this would not be sufficient as I had already waited several days. I was put on hold twice for 20 mi... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 16, 2017 - I would like to request the assistance with an issue I have with Round Point Mortgage Service which is servicing my - backed home loan. In - I refinanced my - Home Loan with - which then handed the loan off to - and now Round Point Mortgage Service. Due to a unrelated issue in - I filed Chapter - Bankruptcy due to a divorce however, I did not file against my home and continued to pay monthly mortgage payments as scheduled. I went through the Chapter - repaying all unsecured creditors and satisfied all of the US Bankruptcy Court requirements. The issue came after I compl... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 14, 2017 - Notice of Transfer of Mortgage loan was not provided in a timely manner. Transfer occurred -/-/- Notice occurred -/-/-... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 14, 2017 - I have a home which was damaged by water. We received the homeowners insurance proceeds. These proceeds were made payable to me and the mortgage company, Roundpoint mortgage. We have provided Roundpoint mortgage all documentation to release said funds so we can get the repairs done and move back in the home. Each time we call to see what the delay is, they request for additional documentation on the contractor. We are behind on the mortgage and are submitting a loan modification, but we really need Roundpoint Mortgage to release the funds so the repairs can be done.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 13, 2017 - For the second time in a year, we have received a drastically different payment amount and escrow analysis. The burden this creates on short-notice for a family of - is tremendous. We have relied on our mortgage company to do their job ; however, we are for the second time, realizing this is not happening. RoundPoint Mortgage is giving us a $ - payment increase and asking that we come up with a huge addition to our escrow in a short amount of time. This should n't be allowed to happen like this. We can not afford the home we are living in for $200.00 more a month and - dollars to be... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 10, 2017 - This company continuously miscalculates escrow and did n't pay the tax bills I sent to them until I reached out to them 3-5 times. To this day, I have sent - tax bills and only - was paid with my initial request over a month ago. The - tax bills exceeds the escrow amount so I asked that it be increased or recalculated. Instead, they decreased it. Their customer service is usually awful, and people usually have no clue what I 'm even talking about.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 8, 2017 - My mortgage company incorrectly reported my payment history as - days late to all three credit bureaus. I am currently - days late, not -. I am requesting this information be corrected immediately. The entire reason for my payments that started falling behind was because Roundpoint did not pay our Homeowner 's Insurance despite it being escrowed. In order to avoid our policy not to lapse, we had to pay our of our pockets. Roundpoint took almost 2 months to rectify their mistake and reimburse us for the error.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 1, 2017 - ESCROW COMPLAINT This escrow was forced on me against my will and without my consent. I had an outstanding balance on my taxes of -. I did n't know about it and as soon as the county informed me by mail, I paid it. However, I was too late. Roundpoint paid it and forced an escrow. They claim that they called my house many times. I have the phone records. THERE WERE NO CALLS. No letter was sent Once in -/-/- there was a - ( - - ) shortage on my taxes. They want to also claim that this " deliquency '' was another reason for the escow. They actually wasted a stamp to let me know t... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 27, 2017 - Statement filed with BBB and Roundpoint mortgage on -/-/- : I acquired a mortgage on -/-/- and began making bi-monthly payments of $320.00 beginning -/-/-. the first payment was not due until -/-/-, so I should have been saving some interest as well as having about $100.00 additional applied to my principal. Come to find out, they have this set up so that I can not save on interest. Money is being put into escrow. additionally, funds received prior to the first of the month are not being applied to the intended month at all. there is no way for me to g... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 26, 2017 - While out of work and searching for a new job in -, I proactively requested a mortgage loan modification from Roundpoint Mortgage ( - - because I was unsure how long my job search would last. I have never missed/been late on a mortgage payment in 30 years of home ownership and I did n't want to start then. RPM and I began a protracted, - loan modification process characterized by having to resend the same paperwork multiple times and - different points of contact that changed without prior notice. I made all reduced payments on-time as directed by the loan modification group.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 18, 2017 - my mortage co will not work withme... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 16, 2017 - Company paid my real estate taxes to town twice. They have not adjusted in timely matter and are asking for a higher escrow payment to fix. I have been on the phone with Round Point Mortgage since this issue was noticed in - of 2016. Since then I have received incorrect escrow analysis, inaccurate year end statement, wrong - to file to IRS and multiple other wrong documents. I contacted Round Point again in - about the issues above. I was told a case would be opened and if there was a double payment made to tax office that they will fix the above problems. Well that time has passed a... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 15, 2017 - I recently received notice that my mortgage payment went from $1400.00 to nearly $2000.00. The response I received from Rountpoint Mortgage was that my monthly payment was in suspense even though I paid on time. They identified they could not accept the payment unless it was paid in full. They proceeded to tell me the reason for this was that my taxes went up. I went to the county - to review my taxes and it was identified they had no gone up. I received the documentation from - - and shared with the mortgage company. The said they would need to review but my payment would be late... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 14, 2017 - A year ago when I learned about the new property tax rate for my property, I called and asked Roundpoint Mortgage Servicing Corp to immediately review my escrow account and make an adjustment accordingly. Apparently that never happened. Now, I am learning my escrow is projected to have a shortfall of more than a whopping $800.00. This is an outrageous amount, and it reflects a pattern of negligence at this company. Not only did they fail to perform the review LAST YEAR, they also previously lost the paperwork when they acquired servicing rights to my mortgage and claimed that neither I, not ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 14, 2017 - My mortgage servicing was transferred to Roundpoint Mortgage Servicing soon after issuance of the mortgage on -/-/16. Since that time, we 've run into many issues with Roundpoint including related to getting our address changed ( refusal to recognize the correct address ( same as our mortgage property ) ), threatening to force place homeowner 's insurance on the property despite having provided documentation numerous times supporting adequate insurance coverage, and now the realization that they have force-placed flood insurance on our property despite providing proof of insurance on the... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 13, 2017 - I did receive a tax reduction from NY State as well as RoundPoint Mortgage. It has been more than 3 months since I was told ; that they have to run an escrow analyses. Until now nothing is being done meanwhile, my Mortgage remain the same.... |
Round Point Mortgage Mortgage settlement process and costs February 10, 2017 - My loan with RoundPoint Mortgage closed on -/-/2016. At that time I had an escrow balance of over $5700.00. My loan # - stated in paragraph - " Upon payment in full of all sums secured by this Security Instrument, Lender shall promptly refund to Borrower any Funds held by Lender. '' It has been sixty days since closing, I have been told over 4 times that the check for my refund has been mailed. I have been given the run around by multiple RP employees or contractors all to no avail. From what I can find out, this is a common practice of RP Mortgage. Someone needs to investigate t... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 9, 2017 - I bought my home a year ago and my mortgage was sold to Roundpoint Mortgage Company immediately on a 30-year fixed conventional loan. The previous owner of my home had lived there since -/-/-, and knowing that the property taxes would be reassessed and adjusted upon the sale, I decided to wait on impounding my monthly mortgage payment with my taxes. I paid the first installment of my secured taxes and then contacted Roundpoint at the end of - to request my account be impounded. Roundpoint notified me on -/-/- through their online messaging system, and they disbursed payment to b... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 8, 2017 - I closed the mortgage for my - Minnesota house on - -, - with -. On - -, - I was notified that my mortgage servicing company will be changed to RoundPoint Mortgage Serving Corporation ( RPMS ). An initial Escrow amount of $2500.00 was deducted from my loan proceeds. Starting with - -, - due I have paid $580.00 ( PMI $87.00, Home Insurance $73.00, and Real Estate Tax $410.00 ) each month for the Escrow account. As of - -, - after my - payment my Escrow account has a balance of $5300.00. Since - - there has been monthly payment o... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 8, 2017 - On -/-/-, I asked my mortgage company ( RoundPoint Mortgage ) not to send a real estate tax check to the city of - - because I had already paid it. On -/-/-, they acknowledged this and said my request was being processed and they would contact me if any additional information was needed. They never contacted me ( indicating they did n't need additional information. On -/-/-, they sent a real estate tax check of $4300.00 to the city of - - instead of following the acknowledged request not to do so. On -/-/-, I filed a complaint through their online message syst... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 24, 2017 - Roundpoint claims I have thousands of unpaid escrow and now they are foreclosing my home. They have been terrible to work with and have not been in contact with the township at all!... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account January 22, 2017 - Roundpoint erroneously increeased mortgage payment, then created a suspense account to make payments seem late and charged late fees. Tho Roundpoint has admitted in writing that it had no basis for increasing monthly payment and that its action was an error, it refused to correct the payment history despite numerous oral and written requests to do so. Instead it erroneously applied two payments in excess of the amount due to one month. Then they erroneously applied all subsequent payments, which actually were received prior to the due date, as if they were paid in arrears, created a " suspens... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account January 19, 2017 - Roundpoint Mortgage servicing changed my monthly mortgage payment amount based on an escrow analysis they said they performed but never sent. Although they have my email address and notified me of a late payment via this email address they did not send notice of the change in monthly mortgage payment. The payment I made was $54.00 short of the new amount so they " held '' the monthly payment without notice and did not apply to my account. This seems to be done in an underhanded and secretive manner to incur late fees... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account January 18, 2017 - In -/-/- my brother in law began the process of building his house directly to the south of our house. In the land deed of ours, - feet of land was deeded and mortgaged to us was actually my brother in-laws land. This happened back in -/-/-. My brother in law called the abstract company and lawyers to get everything corrected so that he could get his home loan approved. Everything was settled. We accepted a different part of the land so that we got - feet back to our property. We signed everything. Now my brother in law can not close on his building loan because my mortgage com... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account January 9, 2017 - RoundPoint Mortgage Servicing has repeated " lost '' my home owners insurance policy each year. Each year I resolve this only to have it happen again. This has gone on for 3 years. They are employed by - whom is known for taking on " high risk loans. '' RoundPoint is renown for missing payments, losing payments, losing escrow or insurance payments etc. It seems this would be an excellent way of - companies working together to make predatory investments. By missing payments, losing payments, etc the homeowner would be forced into penalties and payments that they may not be able to make. I... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 5, 2017 - I submitted loss mitigation paperwork to my mortgage company in -/-/-. I have n't been able to get a response to this paperwork and it is now -/-/-. I am told my single point of contact is - -. I have n't heard from him at all via email which I have sent numerous emails or my calls. I was told a manager sent an email to the processors on -/-/- and still no response. I followed up again today and was told thy were sending yet another follow up email and should call back on -/-/-. Why is it t taking so long to get a decision. This is the second time Roundpoint has sat o... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 4, 2017 - We are in the process of short selling our home and have filed a complaint regarding Roundpoint Mortgage 's lack of assistance during the process. This complaint is regarding the excessive amount of time it is taking Roundpoint Mortgage to update the short sale approval date extension. We sent an addendum to them on - -, -, as you can see in the attachments and still have not received a response back from them as of today 's date, - -, -. We have made several other attempts to contact them via phone calls/voice mails and through email, as you can see from the attachments and ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 1, 2017 - I entered a mortgage loan agreement with Roundpoint Mortgage for a short-term loan on an investment property located @ - - - in -, Ga. When the loan became due, the market did not support selling the property, so i sought a loan modification. Surprisingly, this process took well over eighteen ( 18 ) months, with the lender CONSTANTLY requesting updates on paperwork, e.g. my income, account balances, etc. When the modification was finally offered, it was not based on the amount i had owed at the time the loan expired, but included the months of payments during which the loan had bee... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 22, 2016 - My home flooded. I received a check from my insurance company endorsed it sent to Roundpoint Mortgage. I have been sending them information from myself and my contractor for 2 months and still have not received a check to pay my contractor for the work they have already performed. They tell me what info they need. I send the requested documents time passed while they work on it then they need more or different documents. Told that all documents are in order check will go out the next day. Wait a week for the check and then call and no still not approved need some more documents. The will not g... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 22, 2016 - We paid off our loan on -/-/16. They held on to our escrow money until supposedly disbursing it on -/-/16. It 's now 24 days since disbursement date and 42 days since paying off the loan and we still have n't received any funds. This should have been part of the settlement of the pay of the loan, not something where they hold on to my money for months after paying them off. I 've reached out to them 7 times now. I receive no communication back from them. The only time I got a hold of them, they told me to wait another week and I should get it. That was on -/-/16! It 's now -... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 21, 2016 - Roundpoint took the - 2016 mortgage payment from my account even though it transferred the loan to another servicer in -. When I realized this had happened, I called to ask. They have been saying for 3 weeks that the payment is on its way to the new servicer, but the new servicer had not received the payment as of - -. I requested some sort of control/wire/transaction number to proof that they had sent out the payment and were not just sitting on it, but they have refused to provide any proof. Their only response is to keep waiting ( even though it 's been 3 weeks and they think it... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 21, 2016 - In - -, my family experienced a hardship ; due to loss of income and illness. In - -, we applied for home retention services with Round Point Mortgage Servicing. After working odd and ends temp jobs, my husband found stable employment in - -. After sending in multiple duplicate documents, our modification package was deemed complete in - -. We were approved for a trial modification in - -, which required us to pay $1200.00 for three months and upon completion we would receive a permanent modification in 30 days. We called once a week for 4 1/2 months, waiting to... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 20, 2016 - Despite multiple attempts orally and in writing ( see attachments ) Roundpoint Mortgage Service Corporation refuses to correct erroneous records regarding its timely receipt of mortgage payments.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 17, 2016 - I am sending this email to file a complaint about Roundpoint Mortgage persistent negligence in not following up with their customer concerns, lack of knowledge of the customer service reps, and - poor customer service. I received an escrow analysis statement the first week of - indicating my new mortgage payment was going to increase by approximately - month. I contacted RPM TWICE to get an understanding of the escrow analysis and was instructed to send in copies of our tax statements and I also included a copy of our updated appraisal. I immediately faxed as well as emailed the reque... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 17, 2016 - I have refinanced my mortgage and had a closing on -/-/-. My old mortgage was serviced by roundpoint mortgage servicing corp.I had a escrow account with a approximant balance of $8000.00. The mortgage was funded on -/-/- .The Property taxes were due in - so the new mortgage company made me pay the property taxes at closing in the amount of $5900.00. I contacted Roundpoint and asked them when they would be sending me my escrow money and they said they would be sending me a check for $2000.00 that was remaining in my account in a few weeks. That was on -/-/-. ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 16, 2016 - In - 2016, I requested removal of PMI and was informed it would be removed after the - payment. It was not. Then weeks later informed to submit an additional request. I did that and still nothing has transpired. Your customer service continues to tell me it is in process. The only requirement for my loan currently is it be under 75 % LTV which it is based on the appraisal you have already obtained yourself. No one can provide me with a reason as to why it has not been removed. I have been on the phone for hours with your customer service line and I am still on hold. I submitted payment... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - We have not received our disbursement check from Roundpoint Mortgage Servicing Corporation. The loan officer at - ( who did the financing ) confirmed the loan was paid off on -/-/2016, the $2100.00 was disbursed to us on -/-/2016. He was quick to get back to me. I contacted Roundpoint online thru my account and their secure message center. They have not responded. I have logged another request to them today asking why they have not gotten back to me. I also spoke to them on -/-/2016 inquiring about the delay. The representative told me to wait another week. It is now 16 days later s... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - I have a mortgage with Roundpoint Mortgage. I have always escrowed my mortgage since holding the mortgage. When the loan was transferred to Roundpoint, the escrow was moved over from -. Roundpoint continued to reflect my mortgage as escrowed. I ended up having water damage on my house and once I filed a claim, they said i had no insurance. They had stopped paying my insurance company but continued to collect my escrow payments every month. I asked what they did with my money every month and they did n't know. All my statements reflected they were still collecting and that i had an active po... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 10, 2016 - Our mortgage has been with Roundpoint Mortgage for several years and we have never missed a payment. I get repeated calls from them as " payment reminders '' even though the payment is not late. Today ( -/-/2016 ) I received 2 calls from Roundpoint Mortgage ( - ) within 30 minutes. I have our bank account set to automatically pay the amount due prior to the due date every month. As I said, we have never missed a payment or been charged a late fee. When I spoke to the second person today she said they would continue to call me until they get the payment, like I 'm a deadbeat or something. ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 6, 2016 - On - - my husband - - received information that our house was set for auction on - - 2016 if we did not pay the past due balance. Her contacted our mortgage company RoundPoint Mortgage and was told to pay - by - - to stop foreclosure. We issued and mail a cashier check and overnighted it to the company in the amount of - they received the check on - - @ -. the cashier check was returned to us on - -. post marked - - saying it was n't enough money. He called the company on - and they apologized and could n't give us any explanation as to why... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 6, 2016 - We are attempting to do a loan modification but the lender keeps telling us we need to submit information and we do and then they tell us we are still missing info. This has been ongoing since - of this year. We hired a consulting firm and they submitted our mod documents but the lender is dual tracking on us for the modification.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 2, 2016 - Roundpoint mortgage keeps incorrectly force placing flood insurance onto my mortgage. I have already submitted evidence of flood insurance to them several times via email, fax and have contacted them. I have evidence of all of those submissions that date all the way back to -/-/2016. My mortgage amount is normally $940.00 but this month they increased my auto debit without my consent and without any communication to $1200.00. I contacted their customer service and it turns out to be an error on their part for never accurately updating their flood records. So unfortunately I am out $260.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 2, 2016 - Dear Sir and/or Madame : As a senior citizen, I would expect not to be taken advantage of especially with something as serious as a mortgage. I have as of yet to be given an accurate, ongoing accounting of my mortgage loan. When I have asked questions, I have been given incorrect and/or incomplete information. " The year 's end analysis '', I was told would clear up all my questions. It has not. Please help with the following : I was initially informed that the mortgage insurance would be stopped after a few months Itemization of Amount Financed / Settlement Statement Return of the per dieum I... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - Current mortgage company has increased my mortgage payment for an escrow amount I did not authorize, request, nor have any knowledge of before hand. My mortgage loan closed without an escrow account. I paid my insurance policy in full at closing. Any communication between my then insurance agent and mortgage company was not communicated to me. Current mortgage company acknowledges this account is not escrowed from inception date. The was and active and paid policy in forced at time of closing.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 22, 2016 - We applied for and were approved for a VA cash out refinance loan. When we were almost ready to close the loan our existing mortgagee, Roundpoint Mortgage, sent us a letter dated - -, 2016 stating our loan was being sold to - - Mortgage/c/o - -. We signed the documents closing our loan - -, 2016. We received a letter about the transfer of our existing mortgage from - dated - -, 2016 saying they were servicing our existing loan with payment information. We received our borrower 's final closing statement from - Escrow dated - -, 2016 which showed the pa... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 22, 2016 - I paid my -/-/- mortgage payment of $1000.00 to Roundpoint Mortgage on -/-/-. On -/-/- they withdrew $1000.00 from my account. Then on -/-/- they withdrew another $1000.00 from my account without authorization. This erroneous action threw my account into serious overdraft status of a negative $430.00 balance which includes multiple $35.00 insufficient fund fees for each item. I contacted my b bank, but they were unable to help since both payments had already been processed. I contacted Roundpoint Mortgage customer service and was told they could do nothing and I h... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure November 22, 2016 - I filed complaint # - with Consumer Financial Protection Bureau on - -, 2016. IN this complaint I indicated that I filed paperwork with the HAMP program with Rounpoint Mortgage Servicing Corporation , Inc., and received no reply. I also indicated that I had been working with other organizations and public assistance programs. On - -, 2016, I drove to the - County Sheriff 's office with my fiance, - -, to file a complaint unrelated to this case, and was served foreclosure papers.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 21, 2016 - We purchased the house, the lending company we got the loan through gave the wrong contact information to the insurance agency. They say they tried to contact my wife who was not the borrower on the loan, I was. I was never contacted about a dangerous dog form which led to them cancelling my insurance policy in -/-/-. I never received notice from the insurance company or the mortgage company that my home insurance cancelled. The refund check for the insurance was stolen and my signature forged. The mortgage company sent me a letter in -/-/- ( 8 months later ) saying that I had no ins... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 20, 2016 - Roundpoint mortgage have taken over embrace home loans now they both have been reporting to all three credit bureau, like i have - different mortgages and they both have me late 3 times witch that is not correct reporting. I have try to fix this with all three of the credit bureau and both mortgage company, but they both is not trying to fix this problem.... |