Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

I paid my -/-/- mortgage payment of $1000.00 to Roundpoint Mortgage on -/-/-. On -/-/- they withdrew $1000.00 from my account. Then on -/-/- they withdrew another $1000.00 from my account without authorization. This erroneous action threw my account into serious overdraft status of a negative $430.00 balance which includes multiple $35.00 insufficient fund fees for each item. I contacted my b bank, but they were unable to help since both payments had already been processed. I contacted Roundpoint Mortgage customer service and was told they could do nothing and I had to PROVE that Roundpoint had made an mistake. They told me to email a copy of Roundpoint 's own email confirmation of my payment back to Roundpoint. I was not given a legitimate email address. The Customer Service - told me to email their own own email confirmation of my payment to - I managed to to track down a legitimate email address and sent Roundpoint a letter explaining their error, along with their own confirmation form and a copy of my bank statement showing the double withdrawals from my account which also included details of the negative amounts adding up in my bank account. Roundpoint sent bank an email acknowledging my complaint and informing me it could take up to 30 days to resolve this financial mess they created. They also told me not to contact them again which would put my complaint to the bottom of the pile and take even longer to resolve. I am in a panic because of Roundpoint. I am a senior citizen on a limited budget, and because Roundpoint emptied out my bank account, I am left with no money for food, bills, etc., and my bank account is seriously in the negative. I find their unhelpful and unresponsive attitude totally incomprehensible.