Round Point Mortgage Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Round Point Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Maryland

I submitted loss mitigation paperwork to my mortgage company in -/-/-. I have n't been able to get a response to this paperwork and it is now -/-/-. I am told my single point of contact is - -. I have n't heard from him at all via email which I have sent numerous emails or my calls. I was told a manager sent an email to the processors on -/-/- and still no response. I followed up again today and was told thy were sending yet another follow up email and should call back on -/-/-. Why is it t taking so long to get a decision. This is the second time Roundpoint has sat on paperwork for my home. I just need a decision made to finalize my loan terms or determine if I can stay in the home. The longer they sit on the paperwork the longer I fall behind. Loan Number -

Round Point Mortgage customer in Maryland
Jan 05, 2017

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Round Point MortgageComplaint HistoryComplaints3/20127/20128/20129/201210/201211/201212/20121/20133/20134/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/20151/20162/20163/20165/20166/20168/201610/201611/201612/20161/20173/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Round Point MortgageLoan modification,collection,foreclosure0.7%98.5%0.7%ClosedClosed with explanationUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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