Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Ohio

We have not received our disbursement check from Roundpoint Mortgage Servicing Corporation. The loan officer at - ( who did the financing ) confirmed the loan was paid off on -/-/2016, the $2100.00 was disbursed to us on -/-/2016. He was quick to get back to me. I contacted Roundpoint online thru my account and their secure message center. They have not responded. I have logged another request to them today asking why they have not gotten back to me. I also spoke to them on -/-/2016 inquiring about the delay. The representative told me to wait another week. It is now 16 days later since the disbursement and we have not received " the check in the mail ''.