Round Point Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oklahoma

In -/-/- my brother in law began the process of building his house directly to the south of our house. In the land deed of ours, - feet of land was deeded and mortgaged to us was actually my brother in-laws land. This happened back in -/-/-. My brother in law called the abstract company and lawyers to get everything corrected so that he could get his home loan approved. Everything was settled. We accepted a different part of the land so that we got - feet back to our property. We signed everything. Now my brother in law can not close on his building loan because my mortgage company, -, will not get back with my brother in laws bank or lawyers to take off the - feet of mortgage on our land so that they can add to his. They have tried for 6 months to contact -. In -/-/-, I went to pay our mortgage. - now will not let my husband and I pay our mortgage or escrow because my brother in law is now in litigation with them. We are not suing -. We have nothing to do with the litigation. We signed over the - feet last year. We are now currently doing a cashier 's check and sending certified mail to - because we want to pay our mortgage. We have tried several times to contact them. We have even talked to them over the phone with our banker. They said they would call back in a week. That has been a month ago and we have heard nothing. Please help us in this matter. We do not want our credit or our home insurance to suffer because of this. This is our last option to get help. Our banker said that we should contact you to get help. Thank you. - and - -

Round Point Mortgage customer in Oklahoma
Jan 18, 2017

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

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