Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

Roundpoint mortgage keeps incorrectly force placing flood insurance onto my mortgage. I have already submitted evidence of flood insurance to them several times via email, fax and have contacted them. I have evidence of all of those submissions that date all the way back to -/-/2016. My mortgage amount is normally $940.00 but this month they increased my auto debit without my consent and without any communication to $1200.00. I contacted their customer service and it turns out to be an error on their part for never accurately updating their flood records. So unfortunately I am out $260.00 until they can get this resolved which they told me they wouldnt be able to give me an update on it until -/-/2016. This is extremely deceptive practice and its similar to what i experienced with - - -. They have no right to force place that insurance when i adequately and timely submitted evidence and they also violated my reg E for adjusting my ACH without my consent and notification.