Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My loan was sold to the Roundpoint Mortgage Servicing Corporation last year. I received the letter from the city stating that I did n't pay the taxes for the last year and and I am charged $200.00 penalty fee. My account is set up as an impound account ( have escrow and money is deducted automatically each month ). The Roundpoint told me that they payed the taxes in -/-/- they will research this and will get back to me by -/-/-. Second issue is my mortgage increased in the amount of $210.00. The Roundpint told me that my home value went up. Looking at the public records the last time property value changed was in -/-/2011 when I purchased my home. I asked them to send me a detailed report so I can understand how did they get to the amount of $210.00 increase and the proof of tax payment. They told me that this conversation is recorded and they can not send me anything in writing. I feel that this amount of $210.00 is wrong and they are lying to me about taxes being paid. The customer service representative - did not let me to talk to the supervisor.