Round Point Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

I have refinanced my mortgage and had a closing on -/-/-. My old mortgage was serviced by roundpoint mortgage servicing corp.I had a escrow account with a approximant balance of $8000.00. The mortgage was funded on -/-/- .The Property taxes were due in - so the new mortgage company made me pay the property taxes at closing in the amount of $5900.00. I contacted Roundpoint and asked them when they would be sending me my escrow money and they said they would be sending me a check for $2000.00 that was remaining in my account in a few weeks. That was on -/-/-. I asked them about the other $5900.00 and they said that they paid the taxes with that money. I told them that I already paid the taxes at closing and have called the - county tax office to verify and was told that the only money that they received was from my closing. I have made several attempts to resolve this but I keep getting lied to by roundpoint. They told my on -/-/- that a check was mailed to me on -/-/- for $2000.00. I called again today -/-/- and now they say that it was only processed on - and it was mailed on -/-/-. They also said that they do n't know were the rest of my money is and they are investigating it and should have an answer for me by -/-/-. That is $5900.00, I told them that if I took that long to make my mortgage payment I would be in foreclosure. I still have not received any money from roundpoint.

Round Point Mortgage customer in Florida
Dec 17, 2016

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

Consumer disputes how Round Point Mortgage handled their complaint

Created with Highcharts 4.2.3Round Point MortgageComplaint HistoryComplaints6/20129/201211/20121/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Round Point MortgageLoan servicing, payments, escrow account0.6%98.5%0.3%0.6%ClosedClosed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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