Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Arkansas

We applied for and were approved for a VA cash out refinance loan. When we were almost ready to close the loan our existing mortgagee, Roundpoint Mortgage, sent us a letter dated - -, 2016 stating our loan was being sold to - - Mortgage/c/o - -. We signed the documents closing our loan - -, 2016. We received a letter about the transfer of our existing mortgage from - dated - -, 2016 saying they were servicing our existing loan with payment information. We received our borrower 's final closing statement from - Escrow dated - -, 2016 which showed the payoff of our loan to RoundPoint Mortgage not -. Along with that document was a letter from - Escrow dated - -, 2016 that indicated an escrow account was closed. Attached are copies of these documents. As of today, we have n't received the money we had in escrow from anyone in the amount of $1000.00. RoundPoint says it was transferred to - -. I ca n't get - - to talk to me as our loan number and last - digits of my husband 's social do n't come up on the automated answering system. Could you please help us get paid our money that was in escrow connected to our paid off loan? Your agency helped us recently and we were very grateful for that. This is just like before, we 've exhausted all of the options that we can think of. Thank you, - -