Round Point Mortgage Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Round Point Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

I would like to request the assistance with an issue I have with Round Point Mortgage Service which is servicing my - backed home loan. In - I refinanced my - Home Loan with - which then handed the loan off to - and now Round Point Mortgage Service. Due to a unrelated issue in - I filed Chapter - Bankruptcy due to a divorce however, I did not file against my home and continued to pay monthly mortgage payments as scheduled. I went through the Chapter - repaying all unsecured creditors and satisfied all of the US Bankruptcy Court requirements. The issue came after I completed the Bankruptcy. I contacted Round Point Mortgage Service in reference to my mortgage which took several weeks to get Round Point to remove me from Bankruptcy status at which time they claimed I was 4 months behind on my payments from the beginning of -. I then received a certified letter from Round Point stating that if I did not pay the four months of payments by - - they would began foreclosure procedures. I have contacted Round Point numerous times in attempt to resolve this issue. I have sent them 26 months of Credit Union Statement, Payment History 's from previous mortgage services companies and court documents. My attorney has sent signed documents from - - attorney certifying my mortgage is in good standing. Round Point has still failed to resolve this issue, they have lied about speaking to my attorney and give a different excuse each time I speak to them. I am seriously concerned about losing my home, my federal employment and - benefits due to this issue. I am in hope you can offer assist to me in getting a resolution to this issue I can provide all of my supporting documentation to support fact that I am " NOT '' in default on my mortgage.

Round Point Mortgage customer in Virginia
Mar 16, 2017

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

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