Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

RoundPoint Mortgage/ loan # - Acct # - I am filing this complaint because I believe that RoundPoint Mortgage is reporting me incorrectly to the - credit bureaus as being over 120 days delinquent for over - years. This is very incorrect! I have been over this and over this with -, -, -, - ( attorney in legal department ), - and - while this was all going on. Once I learned they were reporting me for being delinquent in -/-/-, I called and spoke with - and - so many times I ca n't remember. The answer was always the same, " let me report this to my legal department and supervisors and get it taken care of ''. This account was bought from the original creditor - where I had a good standing in the early part of the loan. The mortgage company was -. RoundPoint serviced the loan for them after the aquisition. From the beginning, I had nothing but problems as the right hand was not


it became unlivable. The builder and warranty company were not taking responsibility. They were sued by me. When I had to move out, the lender ( - ) agree to put me in a loss mitigation status and actually pay for legal costs to sue the builder. - put me in a forebearance/loss mitigation status while this was going on and they were paying the loan. I can tell you that the many times I called in to get information or update them with information, they could not find my file, or, it was in the hands of a new loan officer and they could not find information, or, I had to go over the information all over again, etc, etc. Finally, in -/-/-, I decided to short sell the home and move on so that I could deal with the legal aspects on my own. This is when I learned that they had been reporting me negatively to the bureaus. I honestly do n't think they know what they are doing or if they do, they still do n't know what they are doing! This needs to be removed or corrected in the reporting procedures. I think it would be best to remove everything since I do n't think they know how to report it any other way. They sure did n't ever seem to know what was going on when it was right in front of them.