Round Point Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Michigan

My mortgage company incorrectly reported my payment history as - days late to all three credit bureaus. I am currently - days late, not -. I am requesting this information be corrected immediately. The entire reason for my payments that started falling behind was because Roundpoint did not pay our Homeowner 's Insurance despite it being escrowed. In order to avoid our policy not to lapse, we had to pay our of our pockets. Roundpoint took almost 2 months to rectify their mistake and reimburse us for the error.

Round Point Mortgage customer in Michigan
Mar 08, 2017

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

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