Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

On -/-/- I paid the first payment of my new mortgage on line. I then set up for auto pay and they immediately deducted the second payment on -/-/-. When I realized what had happened I called Roundpoint Mortgage Services Corp. on Monday -/-/- and spoke to someone in customer service who said that the credit will be applied to my account in a day or two. Today, -/-/- I called and was told that it had to be processed and a check would be sent out on -/-/-. I explained that this would not be sufficient as I had already waited several days. I was put on hold twice for 20 minutes waiting for a manager that never appeared so I finally hung up. I called back again and got another story and the check is still not going out and I will still have to wait for it. I again was put on hold for a manager. After 15 minutes I was told a manager would call me back. customer service is in the Philippines.