PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

PHH Mortgage Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting California

Credit report shows zero balance for PHH Mortgage Service Center in New Jersey. In reality, we owe well over $400000.00. The credit report also shows that we have not made any payments, in reality we have paid our mortgage in full every month. This erroneous information is preventing us from refinancing our current mortgage. We are told by PHH that there is no one to speak to regarding this problem, all correspondence must be done through fax. We did file for Chapter - -/-/2010. Thank you.

PHH Mortgage customer in California
Sep 19, 2016

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

Consumer disputes how PHH Mortgage handled their complaint

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How PHH Mortgage handles Credit decision / Underwriting complaints

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints7/20128/20129/20122/20133/20134/20137/20138/20139/201310/201312/20133/20147/20148/201410/20142/20154/20157/20158/20159/201511/20158/20169/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageCredit decision / Underwriting2.9%76.5%11.8%8.8%ClosedClosed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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