PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Virginia

I contacted my mortgage company on -/-/- regarding what options I had to apply for Home Assistance programs to assist me in resolving my back payments. The back payments were a result of being -. I expressed all of this to the agent I spoke with and she offered to send me a package that needed to be returned by -/-/-. On -/-/-. I received a letter from PHH Mortgage and my " case manager '', - -, still expressing an interest in helping me. On the same day, I received a letter from a foreclosure Attorney stating my home if being put up for a Trustee Sale on -/-/-. I called PHH today, -/-/-, and was told that I can not stop the foreclosure unless I pay the past amounts and that the package is no good. How can this be if the paperwork clearly states that I have until -/-/- to turn it in??? This is another example of Mortgage companies lying to customers and to avoid helping them and ruining their lives