PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

PHH Mortgage Mortgage department,

Conventional fixed mortgage Settlement process and costs Arizona

I, along with my former spouse, originated a home loan in -/-/- with a maturity date of -/-/-. Upon our divorce in -/-/-, I was advised that the loan had been refinanced to remove me from the loan and subsequently signed a quit claim deed to relinquish my ownership rights. In reviewing my credit reports, I have since determined that the mortgage obligation still remains under my name. In communicating with PHH Mortgage, it has been determined that the loan has been modified twice and the terms of the original agreement I signed in -/-/- have been changed without my knowledge or consent. The loan maturity date is now slated for -/-/-, 17 years beyond the terms I originally agreed to and signed for. PHH was fully aware of the fact that I no longer owned the home ( as they have the quit claim deed on file ) and that the marriage had dissolved as of -/-/-, yet they knowingly processed changes to the loan terms without question or concern and did so without ever contacting me or obtaining my signature to agree to the changes. I have called PHH repeatedly to have this resolved and have my name removed from the loan, to no avail. I have even been advised by a PHH representative that they can not provide me with further details regarding the loan activity because I do n't own the home.

PHH Mortgage customer in Arizona
Jan 05, 2017

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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